The Baldrige Criteria for Business Enterprises - USA : : Improvement Guide.

• Superior document: Excellence Frameworks - Baldrige Series
• Author: Tuominen, Kari.
• Place / Publishing House: Turku : : Oy Benchmarking Ltd,, 2013.; ©2013.
• Year of Publication: 2013
• Edition: 1st ed.
• Language: English
• Series: Excellence Frameworks - Baldrige Series
• Physical Description: 1 online resource (125 pages)

A self-assessment workbook that uses the structure of the Malcolm Baldrige Perfor-mance Excellence Framework. The book uses practical examples and everyday events to open up the Baldrige Criteria from the perspective of a Business Enterprise. Each assessment point in the book is illustrated comparing how average and excellent organisations perform. Examples taken from successful organisa-tions help us to raise our limits and give us the courage to set our own targets higher. Examples taken from successful organisations help us to raise our limits and give us the courage to set our own targets higher.

Table of Contents

Intro -- The Baldrige Criteria for Business Enterprises -- Contents -- Introduction -- Purpose of the book -- What does self-assessment mean for an organization? -- What can you gain? -- The Malcolm Baldrige Performance Excellence Framework -- Assessment Categories and Items -- Assessment instructions -- 1.Leadership -- 2.Strategic Planning -- 3.Customer Focus -- 4.Measurement, Analysis, andKnowledge Management -- 5.Workforce Focus -- 6.Operations Focus -- 7.Results -- You can use the book in lots of different ways -- About the Author -- Oppaita kehittämiseen - Improvement Guides -- Back Cover.