Lean communication : : applications for continuous process improvement / / Sam Yankelevitch and Claire F. Kuhl.

• Superior document: Supply and operations management collection,
• VerfasserIn: Yankelevitch, Sam.,; Kuhl, Claire F.,
• TeilnehmendeR: Kuhl, Claire F.,
• Place / Publishing House: New York, New York (222 East 46th Street, New York, NY 10017) : : Business Expert Press,, 2015.
• Year of Publication: 2015
• Edition: First edition.
• Language: English
• Series: Supply and operations management collection.
• Physical Description: 1 online resource (xix, 92 pages)

Four decades ago, the most progressive companies, particularly those in the manufacturing sector, embraced an aspirational notion stoically named Zero Defects. It was a broad corporate call to action in an era with no Internet, elongated supply chains, multicultural, multilingual, cross-generational...

Table of Contents

• 1. The cost of complexity: the impact of language, culture and distance on operations
• 2. A process called communication: an opportunity for waste in our daily interactions
• 3. Acts of unintended communication: our actions and the messages they send
• 4. Continuous improvement of the communication process: VSM, 5S, PDCA, and more
• 5. The tip of the tip of the iceberg: bringing the issue to the surface
• 6. A leadership challenge: use lean thinking in global communication
• References
• Index.