Service and service systems : : provider challenges and directions in unsettled times / / Steve Baron, Philippa Hunter-Jones and Gary Warnaby.
Unsettled times can arise from a variety of causes, including environmental (e.g., earthquake), climatic (e.g., floods), economic (e.g., recession), social (e.g., illness), or political (e.g., civil unrest). They can result in citizens' loss of homes/possessions, jobs, health, or mobility. Citi...
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Superior document: | Service systems and innovations in business and society collection, |
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Place / Publishing House: | New York, New York (222 East 46th Street, New York, NY 10017) : : Business Expert Press,, 2014. |
Year of Publication: | 2014 |
Edition: | First edition. |
Language: | English |
Series: | 2014 digital library.
Service systems and innovations in business and society collection. |
Online Access: | |
Physical Description: | 1 online resource (151 pages) |
Notes: | Part of: 2014 digital library. |
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Table of Contents:
- 1. Living in unsettled times
- 2. Schools of thought
- 3. Consumption adequacy
- 4. A service science perspective: urban service systems
- 5. Urban service systems in unsettled times
- 6. Impact, likelihood, and resilience: analyzing service system responses to unsettled times
- 7. Unsettled times: the case of the UK "big freeze" of 2010
- 8. Bringing it altogether: purposeful proposals, challenges, and directions
- Notes
- References
- Index.