Steven Baron
![Baron (right) with the [[Memphis Redbirds]] in 2018](https://upload.wikimedia.org/wikipedia/commons/8/8a/Ramon_Torres_and_Steven_Baron_%28cropped%29.jpg)
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Published: 2014.
Superior document: Service systems and innovations in business and society collection,
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Service recovery and service continuity / guest editors Steve Baron, Kim Harris and Dominic Elliott.
Published: c2005.
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