Municipal benchmarks : assessing local performance and establishing community standards / / David N. Ammons.
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| Year of Publication: | 2001 |
| Edition: | 2nd ed. |
| Language: | English |
| Online Access: | |
| Physical Description: | ix, 501 p. :; ill. |
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Table of Contents:
- Introduction
- Performance measurement and benchmarking
- Animal control
- City attorney
- City clerk
- Courts
- Development administration
- Emergency communications
- Emergency medical services
- Finance
- Fire service
- Fleet maintenance
- Gas and electric services
- Human resource administration
- Information systems
- Library
- Management services executive offices, budget, management audit
- Parking services
- Parks and recreation
- Police
- Property appraisal
- Public health
- Public transit
- Public works engineering and miscellaneous services
- Purchasing and warehousing
- Risk management
- Social services
- Solid waste collection
- Streets, sidewalks, and storm drainage
- Traffic engineering and control
- Utilities business office
- Water and sewer services
- Performance milestones.