Municipal benchmarks : assessing local performance and establishing community standards / / David N. Ammons.

• Author: ProQuest (Firm); Ammons, David N.
• TeilnehmendeR: ProQuest (Firm)
• Year of Publication: 2001
• Edition: 2nd ed.
• Language: English
• Physical Description: ix, 501 p. :; ill.

Table of Contents

Introduction -- Performance measurement and benchmarking -- Animal control -- City attorney -- City clerk -- Courts -- Development administration -- Emergency communications -- Emergency medical services -- Finance -- Fire service -- Fleet maintenance -- Gas and electric services -- Human resource administration -- Information systems -- Library -- Management services executive offices, budget, management audit -- Parking services -- Parks and recreation -- Police -- Property appraisal -- Public health -- Public transit -- Public works engineering and miscellaneous services -- Purchasing and warehousing -- Risk management -- Social services -- Solid waste collection -- Streets, sidewalks, and storm drainage -- Traffic engineering and control -- Utilities business office -- Water and sewer services -- Performance milestones.