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Research in e-service
Participants: ProQuest (Firm) [ ]; de Ruyter, Dr. Ko. [ TeilnehmendeR ]; ProQuest (Firm) [ TeilnehmendeR ]
Published: c2002.
Superior document: International Journal of Service Industry Management. No. 5 ; Vol. 13
Other Authors: “...de Ruyter, Dr. Ko....”
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