Lost in Digital Translations / Ragnhild Fugletveit, Christian Sørhaug (editors)

• HerausgeberIn: Fugletveit, Ragnhild; Sørhaug, Christian
• AutorIn der Einleitung: Fugletveit, Ragnhild; Sørhaug, Christian
• MitwirkendeR: Fugletveit, Ragnhild; Sørhaug, Christian
• Language: English
• Notes: Innovations create new possibilities for the welfare state. Digital technologies, however, can create a range of surprising and unintended effects. Lost in Digital Translations: Studies of Digital Resistance and Accommodation to the Welfare State in Practice is an exploration of what happens when digital technologies intersect with welfare state practices.This book seeks to develop a creative critique of digital welfare. Digitalising welfare runs the risk of undermining or suppressing knowledge dimensions that are central in the distribution of welfare – in short, knowledge can be ‘lost in digital translation’. The universal welfare state is intended for all citizens. By sensitizing us to what is lost in digital translation, we are made aware of some of the exclusionary mechanisms that impact our digital society.In this anthology a group of researchers investigate how digitalisation influences the most ambitious welfare state in the world: Norway. Given Norway’s extensive welfare system, the process of digitalisation has had a profound impact. Digital technologies are used to enhance cooperation and coordination between health trusts and municipalities, standardizing communication between frontline workers and citizens, and even altering the architectural design of public buildings, all of which influences the quality of welfare services. At the same time, patient security is endangered, vulnerable groups experience even more exclusion from society, and for others, the quality of welfare deteriorates.

Table of Contents

Preface. - The need for implementing a digital welfare critique from an assemblage analytical approach : introduction Christian Sørhaug, Ragnhild Fugletveit. - 2.: The bridge of knowledge : infrastructure for the coordination of health and social care or an easy fix? / Guro Huby. - 2.: "Quality" on the dashboard : how datafication changes the measurement of work and performance in public healthcare services / Gunhild Tøndal, Heidrun Åm.- 3.: Talking about algorithms : how can interdisciplinarty translation in the automation of public sector casework be faciliated? / Hanne Cecilie Geirbo, Rannveig Røste.- 4.: technologies of control and the invisible transformation of the labour market from welfare state principles to welfare capitalism / Jens Røyrvik, Alexander Berntsen. - 5.: The fast, the feebler, and the furious : digital transformation of temporality in clinical care / Hanna Marie Ihlebæk. - 6.: Machinic bureaucracy, affective atmospheres, and the impact of digitalising NAV services : the case of a NAV reception area / Christian Sørhaug, Pia Eline Ollila, Juliane Slettaøien. - 7.: "You become very powerless in this system, the digital system" : becoming a digital user in the Norwegian Labour and Welfare administrations / Ragnhild Fugletveit, Ann-Mari Lofthus.- About the authors.