Principles of knowledge auditing : : foundations for knowledge management implementation /

Principles of knowledge auditing : : foundations for knowledge management implementation / / Patrick Lambe.

"An expert on the topic of knowledge managment argues how the process of KM implementation can be improved"--

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Bibliographic Details
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Lambe, Patrick, 1960-
Place / Publishing House:Cambridge, Massachusetts : : The MIT Press,, [2023]
Year of Publication:2023
Edition:1st ed.
Language:English
Physical Description:1 online resource (532 pages)
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Table of Contents:
  • Intro
  • Title Page
  • Copyright
  • Dedication
  • Contents
  • Introduction
  • Getting Knowledge Management Right
  • Why Knowledge Management Is Challenging
  • Why Knowledge Audits Are Important
  • Why Knowledge Audits Are Challenging
  • How This Book Aims to Help
  • I: Recovering Our Past
  • 1. Seeking to Understand Knowledge in Organizations
  • Case Study: An Early Communication Audit
  • Communications as Information Systems
  • Parallels with Knowledge Management
  • Summary
  • 2. The History of Knowledge Audits
  • Precursors of Knowledge Audits
  • Why We Need to Understand Knowledge Audit History
  • Summary
  • II: Speaking Clearly about Audits
  • 3. What Is an Audit? A Definitional Approach
  • Connotations of Audit
  • Tight Models of Audit: Financial and Operational Audits
  • Summary
  • 4. What Kind of Audit Is a Knowledge Audit? A Naturalistic Approach
  • What Do Knowledge Management Practitioners Mean by the Term Audit?
  • What Does the Research Literature Tell Us about Models of Audit?
  • A Typology Approach or Integrative Metaconstruct Approach?
  • The Knowledge Audit Typology in Practice
  • Knowledge Audits Should Be Compound Activities
  • Which Audit Types Should We Adopt?
  • Summary
  • 5. What Are We Auditing?
  • The Target Phenomena for Knowledge Audits
  • 1. Knowledge Stocks
  • 2. Knowledge Flows
  • 3. Knowledge Needs
  • 4. KM Enablers
  • 5. KM Processes
  • 6. KM Capabilities
  • 7. KM Outcomes
  • Summary
  • III: Drivers and Motivations
  • 6. What Stimulated the Emergence of Knowledge-Related Audits?
  • The Drivers for the Knowledge Audit Determine Our Audit-Scoping Choices
  • The Roots of Knowledge Audit Methodology in Communications Research
  • 1. Communications for Control
  • 2. Communications for a Productive Climate
  • 3. Communications for Influence
  • 4. Communications for Effect
  • Summary.
  • 7. Beginnings and Improvisations: Discovery Review, Inventory, and Participative Goal-Setting Audits
  • Emergence of the Communication Audit as an Opinion-Based Approach
  • Discovery Review Audits
  • Inventory Audits
  • Participative Goal-Setting Audits
  • Case Study: The Asian Development Bank-Moving from Centralized KM Planning to Participatory Planning
  • Case Study: When a Culture of Control Produces Avoidance and Unresolved Conflict
  • Case Study: Getting beyond Us and Them
  • Case Study: Staying the Course
  • Summary
  • 8. Authority Envy: Assessment Audits and Standards in Communication and Information Audits
  • Communication Audits: "Scientific" Assessment and Benchmarking
  • Information Audits: Assessment, Compliance, and Authority Envy
  • Knowledge Audits: Assessment and Value Audits Using a Management Accounting Model
  • Summary
  • 9. The Battle for Standards in Knowledge Management
  • Knowledge Audits: Fragmentation of Audit Types
  • The Knowledge Management Pushback: KM Assessment, KM Standards, and Antiprescriptivism
  • Case Study: A Controversial KM Standards Effort
  • The Rise of the Prescriptive Standard in Knowledge Management
  • Why Did the ISO 30401 Standard Succeed?
  • Is ISO 30401 an Effective Knowledge Audit Instrument?
  • Case Study: A Cautionary Tale of Two KM Implementations
  • How Might ISO 30401 Be Useful for Knowledge Auditing?
  • Case Study: From Framework to Audit Instrument
  • Summary
  • IV: Speaking Clearly about Knowledge
  • 10. Risky Metaphors
  • Useful Ambiguity and Treacherous Ambiguity
  • The Benefits and Dangers of Working with Metaphors for Knowledge
  • Summary
  • 11. The Syllepsis Trap: When Choice of Language Becomes Problematic
  • Why Are We Vulnerable to Syllepsis in Knowledge Management?
  • Cargo Cult Vocabularies: Wishful Thinking in Our Choice of Words
  • Syllepsis and the Rhetoric of Knowledge Audits.
  • Summary
  • 12. The Language of Value: Assets and Capital
  • Knowledge as Asset or Capital: The Background
  • Slippage of Meaning: From Literal Asset to Figurative Asset
  • Case Study: Enabling Team Knowledge
  • Analyzing the Syllepsis
  • Summary
  • 13. The Language of Value: Resources
  • Knowledge as Resource: The Background
  • Slippage of Meaning: From Economic Resource to Commodity Resource
  • Summing Up: Safe and Unsafe Metaphors-Asset, Capital, or Resource?
  • Summary
  • 14. Ascribing Value to Knowledge and the Implications for Influence and Control
  • Summary
  • 15. The Inventory Audit: Auditing Knowledge Stocks
  • What We Need from a Typology of Knowledge
  • Case Study: When Typologies Fail
  • Case Study: Auditing Knowledge with Binary Typologies
  • Summary
  • 16. Unhelpful Dualisms: The Personal-Collective Dualism
  • The Missing Middle: The Problem with the Personal-Collective Dualism
  • The Special Characteristics of Team Knowledge
  • Case Study: Team Knowledge in Action
  • Case Study: The Grafton and the Invercauld-the Power of Team Knowledge
  • The Special Characteristics of Organizational Knowledge
  • A Middle-Out Method for Auditing Knowledge Stocks
  • Case Study: Collectives "See" More than Individuals
  • Summary
  • 17. Unhelpful Dualisms: The Tacit-Explicit Dualism
  • Nonaka's Sleight of Hand: The Tacit-Explicit Dualism
  • An Intermediate Knowledge Type: Implicit Knowledge
  • Summary
  • 18. Typologies of Personal Knowledge
  • Know-What, Know-Why, Know-How
  • Breaking Down Tacit Knowledge
  • Summary
  • 19. Typologies of Organizational Knowledge
  • Intellectual Capital Typologies
  • Strategic Knowledge Typologies
  • Getting from Strategic to Operational Knowledge
  • The Opacity of Strategic Knowledge
  • Feeling Our Way
  • Case Study: Kodak, Fujifilm, and the Struggle to Manage Strategic Capabilities.
  • Considerations for Working from Strategic to Operational Knowledge
  • Case Study: Strategy as a Lens through Which to Inventory Knowledge
  • Summary
  • 20. Toward Integration: Typologies of Functional Knowledge
  • Toward an Integrated View: Using Matrices to Characterize Knowledge
  • Typologies of Functional Knowledge
  • The Effects of a Powerful Typology
  • Case Study: Going beyond the Obvious-a Knowledge Inventory Audit in a Property Development Company
  • Summary
  • 21. Conclusion: Possibilities
  • Nine Principles to Plan By
  • Different Scenarios, Different Audit Models
  • Closing Words
  • References
  • Index.

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