Functional communication quality / / Luuk Van Waes, Egbert Woudstra, and Paul van den Hoven.

• Superior document: Utrecht Studies in Language and Communication ; 4
• VerfasserIn: Van Waes, Luuk,; Woudstra, Egbert,; Van den Hoven, Paul,
• TeilnehmendeR: Woudstra, Egbert,; Van den Hoven, Paul,
• Place / Publishing House: Leiden : : Brill,, [1994]; ©1994
• Year of Publication: 1994
• Language: English
• Series: Utrecht Studies in Language and Communication ; 4.
• Physical Description: 1 online resource (240 pages)

In this volume researchers from American and European universities and institutes present their recent research on 'Functional Communication Quality'. Functional refers to the purposes of the communication process. The relations between these purposes and the best way to describe them, are some of the topics discussed. Communication refers to a complex interactive process. Relevant variables include the speech act of the participants, features of the message, chosen channel, moment, duration, frequency, environment. The participants in this process are individuals and groups as well as organizations and parts of organizations. Quality can be described from several points of view: a technical point of view with efficiency as its goal, an operative point of view which aims for effectiveness or an aesthetic point of view. This volume shows that a multi-perspective approach to Functional Communication Quality (FCQ) is the only way to obtain a better insight into this area of communication studies. The papers are grouped in four different chapters, each dealing with a different perspective on the theme: • FCQ in an organizational context; • FCQ and research methods; • FCQ and text analysis; • FCQ and electronic tools. The book also contains an overview of organizational communication research in France and Spain. This volume will be of interest to a broad audience of researchers and students in the field of organizational communication studies and the field of writing studies, communication consultants and communication managers, professional writers and software engineers.

Table of Contents

Paul van den HOVEN, Luuk van WAES and Egbert WOUDSTRA: Introduction. Annette Nevin SHELBY: Communication quality as metacommunication: a conceptual analysis. Chapter 1 : FCQ in an organizational context. Paul van den HOVEN: The hop, skip and jump: realism and ideal in the management of organizational communication. Fredric M. JABLIN: Communication competence: an organizational assimilation perspective. Birgitte NORLYK: Communication culture in small to medium-sized companies -- Isabelle WERBROUCK: Business communication: in search of the French experience. Alberto Andreu PINILLOS: Internal communication in Spain. Chapter 2 : FCQ and research methods. Hans HOEKEN: Evaluating persuasive texts: the problems of how and what to measure. F. JANSEN and M. DEE: The elicitation of stylistic evaluations from readers of functional texts: three methods compared. M.D.T. de JONG and P.J. SCHELLENS: Towards a valid design for pretesting and revising leaflets. Rien ELLING: The delicate balance between text and context: a system's approach. Chapter 3 : FCQ and text analysis. Geert JACOBS: Reporting a crisis: the unavoidable contextedness of press releases. Henk PANDER MAAT and Leo LENTZ: Patient information leaflets: a functional content analysis and an evaluation study. M. Agnes van REES: Analysing and evaluating small-group decision-making discussions. Chapter 4 : FCQ and electronic tools. Kerstin SEVERINSON EKLUNDH: Electronic mail as a medium for dialogue. Herre van OOSTENDORP: Annotating electronic text with an electronic pencil. Dominique de VET: Cats: a real help for professional writers? Arrie van BERKEL and -- Margaret DONGA: Problem solving strategies used by experienced WP5.1 -- users. A. VANNESTE: Checking grammar checkers.