Advising in austerity: Reflections on challenging times for advice agencies
Available Open Access under CC-BY-NC licence. In a world dominated by austerity politics and policies, Advising in austerity provides a lively and thought-provoking account of the conditions, consequences and challenges of advice work in the UK, presenting a rare and rich view of the world of advice...
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| Year of Publication: | 2017 |
| Edition: | 1st ed. |
| Language: | English |
| Physical Description: | 1 electronic resource (136 p.) |
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Table of Contents:
- Front Matter
- Contents
- Notes on contributors
- List of acronyms
- Introduction
- Introduction
- 'Lucy': The Barriers to Accessing Advice
- A Reflection on Case Study One: The Barriers to Accessing Advice
- Citizens Advice in Austere Times
- The Advice Conundrum: How to Satisfy the Competing Demands of Clients and Funders. An Interview with Gail Bowen-Huggett
- The Shift to Digital Advice and Benefit Services: Implications for Advice Providers and Their Clients
- Introduction
- 'Laura': The Effect of Fees Upon the Employment Tribunal Process
- A Reflection on Case Study Two: Laura and the Effect of Fees
- The Costs of Justice: Barriers and Challenges to Accessing the Employment Tribunal System
- Justice and Legal Remedies in Employment Disputes: Adviser and Advisee Perspectives
- Precarity and 'Austerity': Employment Disputes and Inequalities
- Introduction
- 'Brian': An Unrepresented Claimant
- A Reflection on Case Study Three: 'Brian'
- Power and Legality in Benefits Advice
- Getting from the Story of a Dispute to the Law
- "Advice on the Law But Not Legal Advice So Much": Weaving Law and Life Into Debt Advice
- Reflections On Advising in Austerity
- References
- Index