Analyse von Kundenaktivitäten und der Bereitstellungsqualität von Büchern aus Kundensicht : : Mit einer Untersuchung von Kundenkommentaren zu Mietangeboten für E-Books / / Janina Wittrock.
This master thesis explores service characteristics that are relevant for book readers when they evaluate a service as well as starting points for providers when they plan to optimize their services from a customer's point of view. In the first part ways of accessing books (buying, borrowing, r...
Saved in:
| VerfasserIn: | |
|---|---|
| Place / Publishing House: | Leipzig : : HTWK Leipzig - OA-Hochschulverlag,, 2019. |
| Year of Publication: | 2019 |
| Language: | German |
| Physical Description: | 1 online resource (160 pages) :; illustrations |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
Electronic
| DOAB Directory of Open Access Books | Available |