Online dispute resolution for consumers in the European Union / / Pablo Cortes.
Offers an account of ODR for consumers in the EU context, presenting a comprehensive investigation of the development of ODR for business to consumer disputes within the EU. This book examines the role of both the European legislator with the Mediation Directive and the English judiciary in encourag...
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| Superior document: | Routledge research in IT and E-commerce law |
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| VerfasserIn: | |
| Place / Publishing House: | Abingdon, Oxon ;, New York, N.Y. : : Routledge,, 2011. |
| Year of Publication: | 2010 2011 |
| Language: | English |
| Series: | Routledge research in IT and E-commerce law.
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| Physical Description: | 1 online resource (283 p.) |
| Notes: | Description based upon print version of record. |
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Table of Contents:
- Book Cover; Title; Copyright; Contents; Table of cases; ODR providers; Acknowledgements; Foreword; Introduction; 1 Consumer protection and access to justice in the era of electronic commerce: A European perspective; 2 Online dispute resolution: An emerging option for consumer redress; 3 Consumer adjudicative processes supported by technology: Court processes and arbitration; 4 Online mediation for consumers: The way forward; 5 A legal framework to develop consumer ODR in the EU: A proposal; Conclusion
- Appendix: Proposal for a Regulation establishing an Accreditation Scheme for Online Dispute Resolution ServicesReferences; Index