Intelligent Business Process Optimization for the Service Industry
The company's sustainable competitive advantage derives from its capacity to create value for customers and to adapt the operational practices to changing situations. Business processes are the heart of each company. Therefore process excellence has become a key issue. This book introduces a no...
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Year of Publication: | 2010 |
Language: | English |
Physical Description: | 1 electronic resource (310 p. p.) |
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Electronic
DOAB Directory of Open Access Books | Available |