Modern industrial services : : a cookbook for design, delivery, and management / / Shaun West, Paolo Gaiardelli, Nicola Saccani.
This open access book is an outcome of several years of research, practice, and teaching experience of the authors on the challenges that underpin the successful switch to services for manufacturing firms. Ideal for a student as well as a practitioner, the book describes the industrial services ecos...
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| Superior document: | Springer texts in business and economics |
|---|---|
| : | |
| TeilnehmendeR: | |
| Year of Publication: | 2021 |
| Language: | English |
| Series: | Springer texts in business and economics.
|
| Physical Description: | 1 online resource (xix, 202 pages) :; illustrations (chiefly color) |
| Notes: | Description based upon print version of record. |
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993545067404498 |
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(CKB)5590000000551996 EBL6719986 (OCoLC)1319207154 (AU-PeEL)EBL6719986 (MiAaPQ)EBC6719986 (oapen)https://directory.doabooks.org/handle/20.500.12854/72031 (PPN)258053569 (EXLCZ)995590000000551996 |
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bib_alma |
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West, Shaun. Modern industrial services : a cookbook for design, delivery, and management / Shaun West, Paolo Gaiardelli, Nicola Saccani. Cham : Springer International Publishing AG, 2021. 1 online resource (xix, 202 pages) : illustrations (chiefly color) text txt rdacontent computer c rdamedia online resource cr rdacarrier Springer texts in business and economics Description based upon print version of record. 1. Understanding the Barriers That Slow Firms Shifting from Products to Services 2. Overcoming the Barriers to Service Excellence 3. Methods and Tools for Overcoming the Barriers to Servitization and Service Excellence This open access book is an outcome of several years of research, practice, and teaching experience of the authors on the challenges that underpin the successful switch to services for manufacturing firms. Ideal for a student as well as a practitioner, the book describes the industrial services ecosystem, the barriers and challenges, and a roadmap for building service excellence. Curated cases are used to describe the current approaches in practice to overcome the barriers. The book also provides several tools, each with a short introduction, that the authors have used successfully in projects to help overcome the servitization barriers. Many of these tools are from management, design thinking, or service design. The service excellence roadmap is based on the development methodology and helps current and future business leaders to create their own individual roadmaps. English Creative Commons License 4.0 (CC BY 4.0) https://creativecommons.org/licenses/ Title from Directory of Open Access Books ; viewed on March 14, 2023 Organizational change. Service industries Management. Open access Servitization strategies B2B services Services management Case studies Integrated services 3-030-80510-7 Gaiardelli, Paolo. Saccani, Nicola. Springer texts in business and economics. |
| language |
English |
| format |
eBook |
| author |
West, Shaun. |
| spellingShingle |
West, Shaun. Modern industrial services : a cookbook for design, delivery, and management / Springer texts in business and economics 1. Understanding the Barriers That Slow Firms Shifting from Products to Services 2. Overcoming the Barriers to Service Excellence 3. Methods and Tools for Overcoming the Barriers to Servitization and Service Excellence |
| author_facet |
West, Shaun. Gaiardelli, Paolo. Saccani, Nicola. |
| author_variant |
s w sw |
| author2 |
Gaiardelli, Paolo. Saccani, Nicola. |
| author2_variant |
p g pg n s ns |
| author2_role |
TeilnehmendeR TeilnehmendeR |
| author_sort |
West, Shaun. |
| title |
Modern industrial services : a cookbook for design, delivery, and management / |
| title_sub |
a cookbook for design, delivery, and management / |
| title_full |
Modern industrial services : a cookbook for design, delivery, and management / Shaun West, Paolo Gaiardelli, Nicola Saccani. |
| title_fullStr |
Modern industrial services : a cookbook for design, delivery, and management / Shaun West, Paolo Gaiardelli, Nicola Saccani. |
| title_full_unstemmed |
Modern industrial services : a cookbook for design, delivery, and management / Shaun West, Paolo Gaiardelli, Nicola Saccani. |
| title_auth |
Modern industrial services : a cookbook for design, delivery, and management / |
| title_new |
Modern industrial services : |
| title_sort |
modern industrial services : a cookbook for design, delivery, and management / |
| series |
Springer texts in business and economics |
| series2 |
Springer texts in business and economics |
| publisher |
Springer International Publishing AG, |
| publishDate |
2021 |
| physical |
1 online resource (xix, 202 pages) : illustrations (chiefly color) |
| contents |
1. Understanding the Barriers That Slow Firms Shifting from Products to Services 2. Overcoming the Barriers to Service Excellence 3. Methods and Tools for Overcoming the Barriers to Servitization and Service Excellence |
| isbn |
3-030-80511-5 3-030-80510-7 |
| callnumber-first |
H - Social Science |
| callnumber-subject |
HD - Industries, Land Use, Labor |
| callnumber-label |
HD9980-9990 |
| callnumber-sort |
HD 49980 49990 |
| illustrated |
Illustrated |
| dewey-hundreds |
600 - Technology |
| dewey-tens |
650 - Management & public relations |
| dewey-ones |
658 - General management |
| dewey-full |
658.4/012 |
| dewey-sort |
3658.4 212 |
| dewey-raw |
658.4/012 |
| dewey-search |
658.4/012 |
| oclc_num |
1319207154 |
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n |
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(CKB)5590000000551996 EBL6719986 (OCoLC)1319207154 (AU-PeEL)EBL6719986 (MiAaPQ)EBC6719986 (oapen)https://directory.doabooks.org/handle/20.500.12854/72031 (PPN)258053569 (EXLCZ)995590000000551996 |
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cr |
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Springer texts in business and economics |
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Modern industrial services : a cookbook for design, delivery, and management / |
| container_title |
Springer texts in business and economics |
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