Information and Communication Technologies in Tourism 2021 : : Proceedings of the ENTER 2021 eTourism Conference, January 19–22, 2021 / / edited by Wolfgang Wörndl, Chulmo Koo, Jason L. Stienmetz.
This open access book is the proceedings of the International Federation for IT and Travel & Tourism (IFITT)’s 28th Annual International eTourism Conference, which assembles the latest research presented at the ENTER21@yourplace virtual conference January 19–22, 2021. This book advances the curr...
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| Place / Publishing House: | Cham : : Springer International Publishing :, Imprint: Springer,, 2021. |
| Year of Publication: | 2021 |
| Edition: | 1st ed. 2021. |
| Language: | English |
| Physical Description: | 1 online resource (XVI, 581 p. 90 illus., 57 illus. in color.) |
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Table of Contents:
- Part I: Technology
- The Evolution of Chatbots in Tourism: a Systematic Literature Review
- In-room voice-based digital assistants transforming on-site hotel services and guests’ experiences
- Co-Creating Personalised Experiences in the Context of Personalisation-Privacy Paradox
- AI based Self-Service Technology Service Failure in Hotel
- Part II: Innovation
- Loyalty Programs and Direct Website Performance: An Empirical Analysis of Global Hotel Brands
- A Netnographic Study of Consumer Value in Slow Travel
- Coworking & coliving: do they attract digital nomad tourist?
- Robo-tipping: Are customers game?
- Part III: Social Media & User Generated Content
- Tourist experiences at overcrowded attractions: A text analytics approach
- A Pinterest Netnography
- Contextual Effects of Online Review Recency: Three Research Propositions
- Cultural traits in the consumption of luxury hotel services. An exploratory analysis through online reviews data
- Part IV: Destinations
- The Digitized Ecosystem of Tourism in Europe: Current Trends and Implications
- Destination Imagery Diagnosis Model: The Case of Switzerland
- Discovering Cultural Differences through Information Flow of National DMOs Websites
- Smart Tourism Cities’ Competitiveness Index: A Conceptual Model
- Part V: COVID-19
- Hear no virus, see no virus, speak no virus: Swiss hotels’ online communication regarding Coronavirus
- Factors influencing tourists’ intention to use COVID-19 contact tracing app
- Examining Post COVID-19 Tourist Concerns Using Sentiment Analysis and Topic Modeling
- Enhancing the Visitor Experience in the time of COVID 19. The use of AI Robotics in Pembrokeshire Coastal Pathway.