Communication in Business / / Birgit Pawelzik.

• Superior document: Title is part of eBook package: De Gruyter DGBA Social Sciences 2000 - 2014
• VerfasserIn: Pawelzik, Birgit,
• Place / Publishing House: Berlin ;, Boston : : Oldenbourg Wissenschaftsverlag, , [2017]; ©2009
• Year of Publication: 2017
• Edition: 3., korr. Aufl.
• Language: German
• Series: Lehr- und Handbücher zu Sprachen und Kulturen ,
• Physical Description: 1 online resource (234 p.)

Always having the right expression at the ready! Communication in Business will teach you the right words for both oral and written communication. If you are already working and want to improve your communication skills in English, Communication in Business may serve as the latest reference book. Whether you want to start preparing for the world of work or for learning at home alongside a full-time career Communication in Business will help you to gain an insight into how to communicate effectively, correctly and in a modern way in the most important situations in everyday business. Accompanied by the essential background information on commerce and foreign trade, Communication in Business covers the following domains: oral communication on the phone, at meetings and presentations or on visits to business partners, and written communication in the form of emails, letters and job applications.

Table of Contents

Frontmatter -- Table of Contents -- Introduction -- Unit 1. Basics I Writing Business Letters -- Unit 2. Basics II Writing Emails -- Unit 3. Basics III Using Common Phrases -- Unit 4. Making Successful Phone Calls -- Unit 5. Making Arrangements -- Unit 6. Welcoming Business Partners -- Unit 7. Making an Enquiry -- Unit 8. Submitting an Offer -- Unit 9. Placing an Order -- Unit 10. Obtaining Credit Information -- Unit 11. Confirming an Order -- Unit 12. Arranging a Shipment -- Unit 13. Effecting Payment -- Unit 14. Sending a Delivery Reminder -- Unit 15. Making Complaints -- Unit 16. Dealing with Complaints -- Unit 17. Sending a Payment Reminder -- Unit 18. Dealing with Fairs -- Unit 19. Travelling On Business -- Unit 20. Writing Miscellaneous Correspondence -- Unit 21. Applying for a Job -- Unit 22. Presenting in English -- Unit 23. Conducting a Meeting -- Glossary -- Development in Written Commercial Correspondence -- Differences in British English and American English -- Common Abbreviations in Foreign Trade -- Bibliography