Library User Metaphors and Services : : How Librarians look at their Users / / Carl Gustav Johannsen.
How do library professionals talk about and refer to library users, and how is this significant? In recent decades, the library profession has conceived of users in at least five different ways, viewing them alternatively as citizens, clients, customers, guests, or partners. This book argues that th...
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Superior document: | Title is part of eBook package: De Gruyter DG Plus DeG Package 2015 Part 1 |
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Place / Publishing House: | Berlin ;, Boston : : De Gruyter Saur, , [2015] ©2015 |
Year of Publication: | 2015 |
Language: | English |
Series: | Current Topics in Library and Information Practice ,
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Online Access: | |
Physical Description: | 1 online resource (174 p.) |
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Other title: | Frontmatter -- Acknowledgements -- Contents -- 1. Introduction -- 2. User segmentation in libraries – from library usage patterns to lifestyle segments -- 3. Theoretical considerations concerning metaphors, images, and similar concepts and idea transfer in organizations -- 4. Five library user metaphors -- 5. Library services and user metaphors -- 6. Library user metaphors and the experience society -- 7. Conclusions -- References |
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Summary: | How do library professionals talk about and refer to library users, and how is this significant? In recent decades, the library profession has conceived of users in at least five different ways, viewing them alternatively as citizens, clients, customers, guests, or partners. This book argues that these user metaphors crucially inform librarians' interactions with the public, and, by extension, determine the quality and content of the services received. The ultimate aim of this book is to provide library professionals with insights and tools for avoiding common pitfalls associated with false or professionally inadequate conceptions of library users. |
Format: | Mode of access: Internet via World Wide Web. |
ISBN: | 9783110418545 9783110762518 9783110700985 9783110439687 9783110438628 |
ISSN: | 2191-2742 |
DOI: | 10.1515/9783110418545 |
Access: | restricted access |
Hierarchical level: | Monograph |
Statement of Responsibility: | Carl Gustav Johannsen. |