Service Encounters in Tourism, Events and Hospitality : : Staff Perspectives / / Miriam Firth.
This book offers insights into the demands made on staff in service encounters in tourism, events and hospitality roles. Using data from research completed in these industries, it hinges upon storied incidents offered by workers about which the reader can reflect and apply theoretical knowledge. A k...
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| Superior document: | Title is part of eBook package: De Gruyter CVP eBook-Package Contemporary 2016-2020 |
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| VerfasserIn: | |
| Place / Publishing House: | Bristol, UK;, Blue Ridge Summit, PA : : Channel View Publications, , [2020] ©2020 |
| Year of Publication: | 2020 |
| Language: | English |
| Series: | Aspects of Tourism ;
87 |
| Online Access: | |
| Physical Description: | 1 online resource (208 p.) |
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