Best Practice in Accessible Tourism : : Inclusion, Disability, Ageing Population and Tourism / / ed. by Dimitrios Buhalis, Ivor Ambrose, Simon Darcy.

• Superior document: Title is part of eBook package: De Gruyter CVP eBook-Package Backfile 2000-2013
• MitwirkendeR: Ambrose, Ivor,; Buhalis, Dimitrios,; Cameron, Bruce,; Daines, Andrew,; Darcy, Simon,; Dickson, Tracey J.,; Edwards, David,; Fujimoto, Yuka,; Fyka, Georgia,; Galán, Jesús Hernández,; García-Caro, Susana Navarro,; Ghijsels, Pieter,; Haddock-Fraser, Janet,; Hampton, Mark P.,; Horn, Laurel Van,; Hunter-Jones, Philippa,; Krpata, Roland,; Le, Huong,; Müller, Lilian,; Neumann, Peter,; Papamichail, Katerina,; Pegg, Shane,; Prescott, Mike,; Ravinder, Ravi,; Rentschler, Ruth,; Rhodda, Sandra,; Schweinsberg, Stephen,; Strati, Eleni,; Stumbo, Norma,; Thornton, Anthony,; Tveitan, Bodil Sandøy,; Veitch, Chris,; Voulgaropoulos, Nikos,; Waal, Arno de,; Walsh, Caroline,; Wright, Andrew,
• HerausgeberIn: Ambrose, Ivor,; Buhalis, Dimitrios,; Darcy, Simon,
• Place / Publishing House: Bristol, UK;, Blue Ridge Summit, PA : : Channel View Publications, , [2012]; ©2012
• Year of Publication: 2012
• Language: English
• Series: Aspects of Tourism ; 53
• Physical Description: 1 online resource (408 p.)

This volume presents an international selection of invited contributions on policy and best practice in accessible tourism, reflecting current practices across a range of destinations and business settings. It brings together global expertise in planning, design and management to inform and stimulate providers of travel, transport, accommodation, leisure and tourism services to serve guests with disabilities, seniors and the wider markets that require good accessibility. Accessible tourism is not only about providing access to people with disabilities but also addresses the creation of universally designed environments, services and information that can support people who may have temporary disabilities, families with young children, the ever-increasing ageing population, as well as creating safer work places for employees. The book gives ample evidence that accessible tourism organisations and destinations can expand their target markets as well as improve the quality of their service offering, leading to greater customer satisfaction, loyalty and expansion of business.

Table of Contents

Frontmatter -- Contents -- Editors -- Contributing Authors -- Acknowledgements -- Foreword -- 1. Introduction -- Section 1: Policies and Strategies for Accessible Tourism -- 2. European Policies for Accessible Tourism -- 3. Accessible Tourism in Flanders: Policy Support and Incentives -- 4. Accessible Tourism for All in Germany -- 5. Accessible Tourism in Greece: Beaches and Bathing for All -- 6. The United States: Travellers with Disabilities -- 7. Accessible Tourism in Australia -- 8. Accessible Tourism in New Zealand -- Section 2: Networks and Partnerships -- 9. Universal Tourism Networks -- 10. Tourism Victoria, Australia - An Integrative Model of Inclusive Tourism for People with Disabilities -- 11. Accessible Tourism in Sweden: Experiences, Stakeholders, Marketing -- 12. The Third Sector Responses to Accessible/Disability Tourism -- 13. Accessible Dive Tourism -- Section 3: The Accessible Tourism Value Chain -- 14. Tour Operating for the Less Mobile Traveller -- 15. Air Travel for People with Disabilities -- 16. Accessible Public Transport: Vienna City Tourism -- 17. Accessible Hotels: Design Essentials -- Section 4: Destination Development -- 18. Wheelchair Travel Guides -- 19. Accessing Heritage Tourism Services -- 20. VisitOSLO, Norway: Supporting Accessible Tourism Content within Destination Tourism Marketing -- 21. Accessible Tourism in Spain: Arona and Madrid -- 22. VisitBritain: Leading the World to Britain -- Section 5: Accessible Tourism Experiences -- 23. Australia: The Alpine Accessible Tourism Project and Disabled Winter Sport -- 24. Special Needs Customer Care Training for Tourism -- 25. Conclusions: Best Accessible Tourism Practice