Digital State at the Leading Edge / / Sandford Borins, Kenneth Kernaghan, David Brown, Nick Bontis, Perri 6, Fred Thompson.

• Superior document: Title is part of eBook package: De Gruyter University of Toronto Press eBook-Package Backlist 2000-2013
• VerfasserIn: Borins, Sandford,; 6, Perri,; Brown, David,; Kernaghan, Kenneth,; Thompson, Fred,
• MitwirkendeR: Bontis, Nick,; Borins, Sandford,; Brown, David,; Kernaghan, Kenneth,; Perri,,; Thompson, Fred,
• Place / Publishing House: Toronto : : University of Toronto Press, , [2016]; ©2007
• Year of Publication: 2016
• Language: English
• Series: IPAC Series in Public Management and Governance
• Physical Description: 1 online resource (256 p.)

The impact of information technology (IT) on government in the last five years has been profound. Using the governments of Canada and Ontario (both recognized as international leaders in the use of IT) as case studies, Digital State at the Leading Edge is the first attempt to take a comprehensive vi...

Table of Contents

• Frontmatter
• Contents
• Acknowledgments
• Introduction
• 1. Conceptual Framework
• 2. The Government of Canada: Government On-Line and Citizen-Centred Service
• 3. What Keeps a CIO Awake at Night? Evidence from the Ontario Government
• 4. Beyond Bubble Gum and Goodwill: Integrating Service Delivery
• 5. Citizen Relationship Management in Canadian Cities: Starting to Dial 311
• 6. Mining the Nation's Intellectual Capital: Knowledge Management in Government
• 7. Moving Beyond Politics as Usual? Online Campaigning
• 8. Making Political Connections: IT and Legislative Life
• 9. E-Consultation: Technology at the Interface between Civil Society and Government
• 10. Digital Leadership: The Human Face of IT
• 11. Evolution or Revolution? E-Government in the United States
• 12. Don't Try This at Home: Lessons from England
• 13. Is IT Transforming Government? Evidence and Lessons from Canada
• References
• Index