Dead Ringers : : How Outsourcing Is Changing the Way Indians Understand Themselves /

Dead Ringers : : How Outsourcing Is Changing the Way Indians Understand Themselves / / Shehzad Nadeem.

In the Indian outsourcing industry, employees are expected to be "dead ringers" for the more expensive American workers they have replaced--complete with Westernized names, accents, habits, and lifestyles that are organized around a foreign culture in a distant time zone. Dead Ringers chro...

Full description

Saved in:
Bibliographic Details
Superior document:Title is part of eBook package: De Gruyter Asian Studies Backlist (2000-2014) eBook Package
VerfasserIn:
Nadeem, Shehzad,
Place / Publishing House:Princeton, NJ : : Princeton University Press, , [2011]
©2011
Year of Publication:2011
Edition:Course Book
Language:English
Online Access:
Physical Description:1 online resource (288 p.) :; 3 halftones. 3 tables.
Tags: Add Tag
No Tags, Be the first to tag this record!
LEADER 07753nam a22017415i 4500
001 9781400836697
003 DE-B1597
005 20210729020517.0
006 m|||||o||d||||||||
007 cr || ||||||||
008 210729t20112011nju fo d z eng d
020 |a 9781400836697 
024 7 |a 10.1515/9781400836697  |2 doi 
035 |a (DE-B1597)453733 
035 |a (OCoLC)979779788 
040 |a DE-B1597  |b eng  |c DE-B1597  |e rda 
041 0 |a eng 
044 |a nju  |c US-NJ 
050 4 |a HD2365 
072 7 |a SOC026000  |2 bisacsh 
082 0 4 |a 338.47000954  |2 23 
100 1 |a Nadeem, Shehzad,   |e author.  |4 aut  |4 http://id.loc.gov/vocabulary/relators/aut 
245 1 0 |a Dead Ringers :  |b How Outsourcing Is Changing the Way Indians Understand Themselves /  |c Shehzad Nadeem. 
250 |a Course Book 
264 1 |a Princeton, NJ :   |b Princeton University Press,   |c [2011] 
264 4 |c ©2011 
300 |a 1 online resource (288 p.) :  |b 3 halftones. 3 tables. 
336 |a text  |b txt  |2 rdacontent 
337 |a computer  |b c  |2 rdamedia 
338 |a online resource  |b cr  |2 rdacarrier 
347 |a text file  |b PDF  |2 rda 
505 0 0 |t Frontmatter --   |t Contents --   |t Acknowledgments --   |t Introduction --   |t Chapter One. Leaps of Faith --   |t Chapter Two. Variations on a Theme --   |t Chapter Three. Macaulay's (Cyber) Children --   |t Chapter Four. The Uses and Abuses of Time --   |t Chapter Five. The Rules of the Game --   |t Chapter Six. The Infantilizing Gaze, or Schmidt Revisited --   |t Chapter Seven. The Juggernaut of Global Capitalism --   |t Chapter Eight. Cyber-Coolies and Techno-Populists --   |t Conclusion --   |t Appendix. Research Methods --   |t Notes --   |t Index 
506 0 |a restricted access  |u http://purl.org/coar/access_right/c_16ec  |f online access with authorization  |2 star 
520 |a In the Indian outsourcing industry, employees are expected to be "dead ringers" for the more expensive American workers they have replaced--complete with Westernized names, accents, habits, and lifestyles that are organized around a foreign culture in a distant time zone. Dead Ringers chronicles the rise of a workforce for whom mimicry is a job requirement and a passion. In the process, the book deftly explores the complications of hybrid lives and presents a vivid portrait of a workplace where globalization carries as many downsides as advantages. Shehzad Nadeem writes that the relatively high wages in the outsourcing sector have empowered a class of cultural emulators. These young Indians indulge in American-style shopping binges at glittering malls, party at upscale nightclubs, and arrange romantic trysts at exurban cafés. But while the high-tech outsourcing industry is a matter of considerable pride for India, global corporations view the industry as a low-cost, often low-skill sector. Workers use the digital tools of the information economy not to complete technologically innovative tasks but to perform grunt work and rote customer service. Long hours and the graveyard shift lead to health problems and social estrangement. Surveillance is tight, management is overweening, and workers are caught in a cycle of hope and disappointment. Through lively ethnographic detail and subtle analysis of interviews with workers, managers, and employers, Nadeem demonstrates the culturally transformative power of globalization and its effects on the lives of the individuals at its edges. 
530 |a Issued also in print. 
538 |a Mode of access: Internet via World Wide Web. 
546 |a In English. 
588 0 |a Description based on online resource; title from PDF title page (publisher's Web site, viewed 29. Jul 2021) 
650 0 |a Business  |x India. 
650 0 |a Business. 
650 0 |a Call center agents  |z India  |x Social conditions. 
650 0 |a Contracting out  |x India. 
650 0 |a Contracting out  |x Social aspects  |z India. 
650 0 |a Contracting out  |z India. 
650 0 |a Culture diffusion  |x India. 
650 0 |a Culture diffusion  |z India. 
650 0 |a Globalization  |x Social aspects  |x India. 
650 0 |a Globalization  |x Social aspects  |z India. 
650 0 |a High technology services industries  |z India  |x Employees  |x Social conditions. 
650 0 |a International business enterprises  |x Employees  |x Social conditions. 
650 0 |a Offshore outsourcing  |x India. 
650 0 |a Offshore outsourcing  |z India. 
650 0 |a Social change  |x India. 
650 0 |a Social change  |z India. 
650 7 |a SOCIAL SCIENCE / Sociology / General.  |2 bisacsh 
653 |a Bombay. 
653 |a Export-Processing Zones. 
653 |a India. 
653 |a Indian workers. 
653 |a Tyler Pfeifer. 
653 |a United States. 
653 |a accents. 
653 |a attrition. 
653 |a business cosmopolitanism. 
653 |a capital. 
653 |a concession bargaining. 
653 |a consent. 
653 |a consumer-oriented mimicry. 
653 |a control. 
653 |a corporate culture. 
653 |a customs. 
653 |a cybercoolies. 
653 |a development. 
653 |a discipline. 
653 |a economic divide. 
653 |a economic growth. 
653 |a economic reforms. 
653 |a family relations. 
653 |a global capitalism. 
653 |a globalization. 
653 |a health. 
653 |a identities. 
653 |a information economy. 
653 |a information work. 
653 |a international trade. 
653 |a labor. 
653 |a lifestyles. 
653 |a management. 
653 |a managerial style. 
653 |a middle class. 
653 |a modernity. 
653 |a modernization. 
653 |a moral reform. 
653 |a morality. 
653 |a night shifts. 
653 |a offshoring. 
653 |a outsourcing industry. 
653 |a outsourcing. 
653 |a place. 
653 |a pleasure principle. 
653 |a professionalism. 
653 |a service sector. 
653 |a social goals. 
653 |a space. 
653 |a subcontractors. 
653 |a subsidiaries. 
653 |a surveillance. 
653 |a techno-populism. 
653 |a temporal displacement. 
653 |a time arbitrage. 
653 |a time. 
653 |a transnational capitalism. 
653 |a transnational companies. 
653 |a turnover. 
653 |a unions. 
653 |a utopia. 
653 |a wages. 
653 |a work hours. 
653 |a work rationalization. 
653 |a worker internationalism. 
653 |a workers' rights. 
653 |a working conditions. 
653 |a workplace culture. 
653 |a workplace. 
773 0 8 |i Title is part of eBook package:  |d De Gruyter  |t Asian Studies Backlist (2000-2014) eBook Package  |z 9783110649772 
773 0 8 |i Title is part of eBook package:  |d De Gruyter  |t Princeton University Press eBook-Package Backlist 2000-2013  |z 9783110442502 
776 0 |c print  |z 9780691159652 
856 4 0 |u https://doi.org/10.1515/9781400836697?locatt=mode:legacy 
856 4 0 |u https://www.degruyter.com/isbn/9781400836697 
856 4 2 |3 Cover  |u https://www.degruyter.com/cover/covers/9781400836697.jpg 
912 |a 978-3-11-044250-2 Princeton University Press eBook-Package Backlist 2000-2013  |c 2000  |d 2013 
912 |a 978-3-11-064977-2 Asian Studies Backlist (2000-2014) eBook Package  |c 2000  |d 2014 
912 |a EBA_BACKALL 
912 |a EBA_CL_SN 
912 |a EBA_EBACKALL 
912 |a EBA_EBKALL 
912 |a EBA_ECL_SN 
912 |a EBA_EEBKALL 
912 |a EBA_ESSHALL 
912 |a EBA_PPALL 
912 |a EBA_SSHALL 
912 |a EBA_STMALL 
912 |a GBV-deGruyter-alles 
912 |a PDA11SSHE 
912 |a PDA12STME 
912 |a PDA13ENGE 
912 |a PDA17SSHEE 
912 |a PDA5EBK 

Similar Items