Unmanageable Care : : An Ethnography of Health Care Privatization in Puerto Rico / / Jessica M. Mulligan.

• Superior document: Title is part of eBook package: De Gruyter New York University Press Complete eBook-Package 2014-2015
• VerfasserIn: Mulligan, Jessica M.,
• Place / Publishing House: New York, NY : : New York University Press, , [2014]; ©2014
• Year of Publication: 2014
• Language: English
• Physical Description: 1 online resource
• Other title: Frontmatter --; Contents --; Acknowledgments --; Introduction. Learning to manage --; Part I. Elements of a system --; 1. A history of reform: colonialism, public health, and privatized care --; 2. Regulating a runaway train: everyone is replaceable --; 3. New consumer citizens: life histories --; Part II. The business of care: market values and management strategies --; 4. Quality: managing by numbers --; 5. Complaints: the wrong glucometer . . . again! --; 6. Market values: partnering and choice --; Conclusion. Ungovernability as market rule --; Appendix 1. A methodological appendix --; Appendix 2. Interview descriptions --; Notes --; Works cited --; Index --; About the author
• Format: Mode of access: Internet via World Wide Web.
• ISBN: 9780814764992; 9783110728996
• DOI: 10.18574/nyu/9780814724910.001.0001
• Access: restricted access
• Hierarchical level: Monograph
• Statement of Responsibility: Jessica M. Mulligan.

In Unmanageable Care, anthropologist Jessica M. Mulligan goes to work at anHMO and records what it’s really like to manage care. Set at a health insurancecompany dubbed Acme, this book chronicles how the privatization of the healthcare system in Puerto Rico transformed the experience of accessing andproviding care on the island. Through interviews and participant observation,the book explores the everyday contexts in which market reforms were enacted.It follows privatization into the compliance department of a managed careorganization, through the visits of federal auditors to a health plan, and intothe homes of health plan members who recount their experiences navigating thenew managed care system.Inthe 1990s and early 2000s, policymakers in Puerto Rico sold off most of theisland’s public health facilities and enrolled the poor, elderly and disabledinto for-profit managed care plans. These reforms were supposed to promoteefficiency, cost-effectiveness, and high quality care. Despite the optimisticpromises of market-based reforms, the system became more expensive, not moreefficient; patients rarely behaved as the expected health-maximizing informationprocessing consumers; and care became more chaotic and difficult to access.Citizens continued to look to the state to provide health services for thepoor, disabled, and elderly. This book argues that pro-market reforms failed todeliver on many of their promises.Thehealth care system in Puerto Rico was dramatically transformed, just notaccording to plan.