Up in the Air : : How Airlines Can Improve Performance by Engaging Their Employees / / Thomas A. Kochan, Jody Hoffer Gittell, Greg J. Bamber, Andrew Von Nordenflycht.
"And you thought the passengers were mad. Airline employees are fed up, too-with pay cuts, increased workloads and management's miserly ways, which leave workers to explain to often-enraged passengers why flying has become such a miserable experience."-New York Times, December 22, 200...
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Year of Publication: | 2011 |
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Physical Description: | 1 online resource (240 p.) :; 8 tables, 33 charts/graphs |
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Bamber, Greg J., author. aut http://id.loc.gov/vocabulary/relators/aut Up in the Air : How Airlines Can Improve Performance by Engaging Their Employees / Thomas A. Kochan, Jody Hoffer Gittell, Greg J. Bamber, Andrew Von Nordenflycht. Ithaca, NY : Cornell University Press, [2011] ©2013 1 online resource (240 p.) : 8 tables, 33 charts/graphs text txt rdacontent computer c rdamedia online resource cr rdacarrier text file PDF rda Frontmatter -- Contents -- Preface -- 1. Low-Cost Competition in the Airline Industry -- 2. Developments in the U.S. Airline Industry -- 3. Developments in the Airline Industry in Other Countries -- 4. Industry Trends in Costs, Productivity, Quality, and Morale -- 5. Alternative Strategies for New Entrants: Southwest vs. Ryanair -- 6. The Legacy Responses: Alternative Approaches -- 7. Building a More Balanced Airline Industry -- Notes -- Index restricted access http://purl.org/coar/access_right/c_16ec online access with authorization star "And you thought the passengers were mad. Airline employees are fed up, too-with pay cuts, increased workloads and management's miserly ways, which leave workers to explain to often-enraged passengers why flying has become such a miserable experience."-New York Times, December 22, 2007When both an industry's workers and its customers report high and rising frustration with the way they are being treated, something is fundamentally wrong. In response to these conditions, many of the world's airlines have made ever-deeper cuts in services and their workforces. Is it too much to expect airlines, or any other enterprise, to provide a fair return to investors, high-quality reliable service to their customers, and good jobs for their employees?Measured against these three expectations, the airline industry is failing. In the first five years of the twenty-first century alone, U.S. airlines lost a total of $30 billion while shedding 100,000 jobs, forcing the remaining workers to give up over $15 billion in wages and benefits. Combined with plummeting employee morale, shortages of air traffic controllers, and increased congestion and flight delays, a total collapse of the industry may be coming. Is this state of affairs inevitable? Or is it possible to design a more sustainable, less volatile industry that better balances the objectives of customers, investors, employees, and the wider society? Does deregulation imply total abrogation of government's responsibility to oversee an industry showing the clear signs of deterioration and increasing risk of a pending crisis?Greg J. Bamber, Jody Hoffer Gittell, Thomas A. Kochan, and Andrew von Nordenflycht explore such questions in a well-informed and engaging way, using a mix of quantitative evidence and qualitative studies of airlines from North America, Asia, Australia, and Europe. Up in the Air provides clear and realistic strategies for achieving a better, more equitable balance among the interests of customers, employees, and shareholders. Specifically, the authors recommend that firms learn from the innovations of companies like Southwest and Continental Airlines in order to build a positive workplace culture that fosters coordination and commitment to high-quality service, labor relations policies that avoid long drawn-out conflicts in negotiating new agreements, and business strategies that can sustain investor, employee, and customer support through the ups and downs of business cycles. Issued also in print. Mode of access: Internet via World Wide Web. In English. Description based on online resource; title from PDF title page (publisher's Web site, viewed 29. Mrz 2022) Airlines Employees Labor unions United States. Airlines United States Employees. Airlines United States Personnel management. Industrial relations United States. Business (General). General Economics. Labor History. BUSINESS & ECONOMICS / Labor. bisacsh Gittell, Jody Hoffer, author. aut http://id.loc.gov/vocabulary/relators/aut Kochan, Thomas A., author. aut http://id.loc.gov/vocabulary/relators/aut Title is part of eBook package: De Gruyter Cornell University Press Backlist 2000-2013 9783110536157 print 9780801447471 https://doi.org/10.7591/9780801458330 https://www.degruyter.com/isbn/9780801458330 Cover https://www.degruyter.com/document/cover/isbn/9780801458330/original |
language |
English |
format |
eBook |
author |
Bamber, Greg J., Bamber, Greg J., Gittell, Jody Hoffer, Kochan, Thomas A., |
spellingShingle |
Bamber, Greg J., Bamber, Greg J., Gittell, Jody Hoffer, Kochan, Thomas A., Up in the Air : How Airlines Can Improve Performance by Engaging Their Employees / Frontmatter -- Contents -- Preface -- 1. Low-Cost Competition in the Airline Industry -- 2. Developments in the U.S. Airline Industry -- 3. Developments in the Airline Industry in Other Countries -- 4. Industry Trends in Costs, Productivity, Quality, and Morale -- 5. Alternative Strategies for New Entrants: Southwest vs. Ryanair -- 6. The Legacy Responses: Alternative Approaches -- 7. Building a More Balanced Airline Industry -- Notes -- Index |
author_facet |
Bamber, Greg J., Bamber, Greg J., Gittell, Jody Hoffer, Kochan, Thomas A., Gittell, Jody Hoffer, Gittell, Jody Hoffer, Kochan, Thomas A., Kochan, Thomas A., |
author_variant |
g j b gj gjb g j b gj gjb j h g jh jhg t a k ta tak |
author_role |
VerfasserIn VerfasserIn VerfasserIn VerfasserIn |
author2 |
Gittell, Jody Hoffer, Gittell, Jody Hoffer, Kochan, Thomas A., Kochan, Thomas A., |
author2_variant |
j h g jh jhg t a k ta tak |
author2_role |
VerfasserIn VerfasserIn VerfasserIn VerfasserIn |
author_sort |
Bamber, Greg J., |
title |
Up in the Air : How Airlines Can Improve Performance by Engaging Their Employees / |
title_sub |
How Airlines Can Improve Performance by Engaging Their Employees / |
title_full |
Up in the Air : How Airlines Can Improve Performance by Engaging Their Employees / Thomas A. Kochan, Jody Hoffer Gittell, Greg J. Bamber, Andrew Von Nordenflycht. |
title_fullStr |
Up in the Air : How Airlines Can Improve Performance by Engaging Their Employees / Thomas A. Kochan, Jody Hoffer Gittell, Greg J. Bamber, Andrew Von Nordenflycht. |
title_full_unstemmed |
Up in the Air : How Airlines Can Improve Performance by Engaging Their Employees / Thomas A. Kochan, Jody Hoffer Gittell, Greg J. Bamber, Andrew Von Nordenflycht. |
title_auth |
Up in the Air : How Airlines Can Improve Performance by Engaging Their Employees / |
title_alt |
Frontmatter -- Contents -- Preface -- 1. Low-Cost Competition in the Airline Industry -- 2. Developments in the U.S. Airline Industry -- 3. Developments in the Airline Industry in Other Countries -- 4. Industry Trends in Costs, Productivity, Quality, and Morale -- 5. Alternative Strategies for New Entrants: Southwest vs. Ryanair -- 6. The Legacy Responses: Alternative Approaches -- 7. Building a More Balanced Airline Industry -- Notes -- Index |
title_new |
Up in the Air : |
title_sort |
up in the air : how airlines can improve performance by engaging their employees / |
publisher |
Cornell University Press, |
publishDate |
2011 |
physical |
1 online resource (240 p.) : 8 tables, 33 charts/graphs Issued also in print. |
contents |
Frontmatter -- Contents -- Preface -- 1. Low-Cost Competition in the Airline Industry -- 2. Developments in the U.S. Airline Industry -- 3. Developments in the Airline Industry in Other Countries -- 4. Industry Trends in Costs, Productivity, Quality, and Morale -- 5. Alternative Strategies for New Entrants: Southwest vs. Ryanair -- 6. The Legacy Responses: Alternative Approaches -- 7. Building a More Balanced Airline Industry -- Notes -- Index |
isbn |
9780801458330 9783110536157 9780801447471 |
callnumber-first |
H - Social Science |
callnumber-subject |
HD - Industries, Land Use, Labor |
callnumber-label |
HD8039 |
callnumber-sort |
HD 48039 A4272 |
geographic_facet |
United States. United States |
url |
https://doi.org/10.7591/9780801458330 https://www.degruyter.com/isbn/9780801458330 https://www.degruyter.com/document/cover/isbn/9780801458330/original |
illustrated |
Not Illustrated |
dewey-hundreds |
300 - Social sciences |
dewey-tens |
380 - Commerce, communications & transportation |
dewey-ones |
387 - Water, air & space transportation |
dewey-full |
387.7068/3 |
dewey-sort |
3387.7068 13 |
dewey-raw |
387.7068/3 |
dewey-search |
387.7068/3 |
doi_str_mv |
10.7591/9780801458330 |
work_keys_str_mv |
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status_str |
n |
ids_txt_mv |
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carrierType_str_mv |
cr |
hierarchy_parent_title |
Title is part of eBook package: De Gruyter Cornell University Press Backlist 2000-2013 |
is_hierarchy_title |
Up in the Air : How Airlines Can Improve Performance by Engaging Their Employees / |
container_title |
Title is part of eBook package: De Gruyter Cornell University Press Backlist 2000-2013 |
author2_original_writing_str_mv |
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