Recognizing Public Value / / Mark H. Moore.
Mark H. Moore's now classic Creating Public Value offered advice to public managers about how to create public value. But that book left a key question unresolved: how could one recognize (in an accounting sense) when public value had been created? Here, Moore closes the gap by setting forth a...
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Place / Publishing House: | Cambridge, MA : : Harvard University Press, , [2013] ©2013 |
Year of Publication: | 2013 |
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Physical Description: | 1 online resource (430 p.) :; 49 line illustrations, 12 tables |
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Moore, Mark H., author. aut http://id.loc.gov/vocabulary/relators/aut Recognizing Public Value / Mark H. Moore. Cambridge, MA : Harvard University Press, [2013] ©2013 1 online resource (430 p.) : 49 line illustrations, 12 tables text txt rdacontent computer c rdamedia online resource cr rdacarrier text file PDF rda Frontmatter -- Contents -- Figures and Tables -- Introduction -- 1 William Bratton and the New York City Police Department -- 2 Mayor Anthony Williams and the D.C. Government -- 3 John James and the Minnesota Department of Revenue -- 4 Jeannette Tamayo, Toby Herr, and Project Chance -- 5 Diana Gale and the Seattle Solid Waste Utility -- 6 Duncan Wyse, Jeff Tryens, and the Progress Board -- 7 Harry Spence and the Massachusetts Department of Social Services -- Conclusion -- Appendix -- Notes -- Acknowledgments -- Index restricted access http://purl.org/coar/access_right/c_16ec online access with authorization star Mark H. Moore's now classic Creating Public Value offered advice to public managers about how to create public value. But that book left a key question unresolved: how could one recognize (in an accounting sense) when public value had been created? Here, Moore closes the gap by setting forth a philosophy of performance measurement that will help public managers name, observe, and sometimes count the value they produce, whether in education, public health, safety, crime prevention, housing, or other areas. Blending case studies with theory, he argues that private sector models built on customer satisfaction and the bottom line cannot be transferred to government agencies. The Public Value Account (PVA), which Moore develops as an alternative, outlines the values that citizens want to see produced by, and reflected in, agency operations. These include the achievement of collectively defined missions, the fairness with which agencies operate, and the satisfaction of clients and other stake-holders. But strategic public managers also have to imagine and execute strategies that sustain or increase the value they create into the future. To help public managers with that task, Moore offers a Public Value Scorecard that focuses on the actions necessary to build legitimacy and support for the envisioned value, and on the innovations that have to be made in existing operational capacity. Using his scorecard, Moore evaluates the real-world management strategies of such former public managers as D.C. Mayor Anthony Williams, NYPD Commissioner William Bratton, and Commissioner of the Minnesota Department of Revenue John James. Issued also in print. Mode of access: Internet via World Wide Web. In English. Description based on online resource; title from PDF title page (publisher's Web site, viewed 30. Aug 2021) POLITICAL SCIENCE / Public Affairs & Administration. bisacsh Title is part of eBook package: De Gruyter E-BOOK GESAMTPAKET / COMPLETE PACKAGE 2013 9783110317350 ZDB-23-DGG Title is part of eBook package: De Gruyter E-BOOK PACKAGE HISTORY, POLITICAL SCIENCE, SOCIOLOGY 2013 9783110317121 Title is part of eBook package: De Gruyter E-BOOK PAKET GESCHICHTE, POLITIKWISS., SOZIOLOGIE 2013 9783110317114 ZDB-23-DPS Title is part of eBook package: De Gruyter HUP eBook-Package Backlist 2000-2013 (Canada) 9783110756067 Title is part of eBook package: De Gruyter Harvard University Press eBook Package Backlist 2000-2013 9783110442205 print 9780674066953 https://doi.org/10.4159/harvard.9780674067820 https://www.degruyter.com/isbn/9780674067820 Cover https://www.degruyter.com/cover/covers/9780674067820.jpg |
language |
English |
format |
eBook |
author |
Moore, Mark H., Moore, Mark H., |
spellingShingle |
Moore, Mark H., Moore, Mark H., Recognizing Public Value / Frontmatter -- Contents -- Figures and Tables -- Introduction -- 1 William Bratton and the New York City Police Department -- 2 Mayor Anthony Williams and the D.C. Government -- 3 John James and the Minnesota Department of Revenue -- 4 Jeannette Tamayo, Toby Herr, and Project Chance -- 5 Diana Gale and the Seattle Solid Waste Utility -- 6 Duncan Wyse, Jeff Tryens, and the Progress Board -- 7 Harry Spence and the Massachusetts Department of Social Services -- Conclusion -- Appendix -- Notes -- Acknowledgments -- Index |
author_facet |
Moore, Mark H., Moore, Mark H., |
author_variant |
m h m mh mhm m h m mh mhm |
author_role |
VerfasserIn VerfasserIn |
author_sort |
Moore, Mark H., |
title |
Recognizing Public Value / |
title_full |
Recognizing Public Value / Mark H. Moore. |
title_fullStr |
Recognizing Public Value / Mark H. Moore. |
title_full_unstemmed |
Recognizing Public Value / Mark H. Moore. |
title_auth |
Recognizing Public Value / |
title_alt |
Frontmatter -- Contents -- Figures and Tables -- Introduction -- 1 William Bratton and the New York City Police Department -- 2 Mayor Anthony Williams and the D.C. Government -- 3 John James and the Minnesota Department of Revenue -- 4 Jeannette Tamayo, Toby Herr, and Project Chance -- 5 Diana Gale and the Seattle Solid Waste Utility -- 6 Duncan Wyse, Jeff Tryens, and the Progress Board -- 7 Harry Spence and the Massachusetts Department of Social Services -- Conclusion -- Appendix -- Notes -- Acknowledgments -- Index |
title_new |
Recognizing Public Value / |
title_sort |
recognizing public value / |
publisher |
Harvard University Press, |
publishDate |
2013 |
physical |
1 online resource (430 p.) : 49 line illustrations, 12 tables Issued also in print. |
contents |
Frontmatter -- Contents -- Figures and Tables -- Introduction -- 1 William Bratton and the New York City Police Department -- 2 Mayor Anthony Williams and the D.C. Government -- 3 John James and the Minnesota Department of Revenue -- 4 Jeannette Tamayo, Toby Herr, and Project Chance -- 5 Diana Gale and the Seattle Solid Waste Utility -- 6 Duncan Wyse, Jeff Tryens, and the Progress Board -- 7 Harry Spence and the Massachusetts Department of Social Services -- Conclusion -- Appendix -- Notes -- Acknowledgments -- Index |
isbn |
9780674067820 9783110317350 9783110317121 9783110317114 9783110756067 9783110442205 9780674066953 |
url |
https://doi.org/10.4159/harvard.9780674067820 https://www.degruyter.com/isbn/9780674067820 https://www.degruyter.com/cover/covers/9780674067820.jpg |
illustrated |
Not Illustrated |
dewey-hundreds |
100 - Philosophy & psychology |
dewey-tens |
170 - Ethics |
dewey-ones |
172 - Political ethics |
dewey-full |
172.2 |
dewey-sort |
3172.2 |
dewey-raw |
172.2 |
dewey-search |
172.2 |
doi_str_mv |
10.4159/harvard.9780674067820 |
oclc_num |
827083285 |
work_keys_str_mv |
AT mooremarkh recognizingpublicvalue |
status_str |
n |
ids_txt_mv |
(DE-B1597)178031 (OCoLC)827083285 |
carrierType_str_mv |
cr |
hierarchy_parent_title |
Title is part of eBook package: De Gruyter E-BOOK GESAMTPAKET / COMPLETE PACKAGE 2013 Title is part of eBook package: De Gruyter E-BOOK PACKAGE HISTORY, POLITICAL SCIENCE, SOCIOLOGY 2013 Title is part of eBook package: De Gruyter E-BOOK PAKET GESCHICHTE, POLITIKWISS., SOZIOLOGIE 2013 Title is part of eBook package: De Gruyter HUP eBook-Package Backlist 2000-2013 (Canada) Title is part of eBook package: De Gruyter Harvard University Press eBook Package Backlist 2000-2013 |
is_hierarchy_title |
Recognizing Public Value / |
container_title |
Title is part of eBook package: De Gruyter E-BOOK GESAMTPAKET / COMPLETE PACKAGE 2013 |
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1806143177016475648 |
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