Managing risk in communication encounters : strategies for the workplace / / Vincent R. Waldron, Jeffrey W. Kassing.
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| Year of Publication: | 2011 |
| Language: | English |
| Online Access: | |
| Physical Description: | xiii, 257 p. :; ill. |
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| Bibliography: | Includes bibliographical references and index. |
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| ISBN: | 1412966671 (pbk. : acidfree paper) 9781412966672 (pbk. : acidfree paper) 9781452215129 |
| Hierarchical level: | Monograph |
| Statement of Responsibility: | Vincent R. Waldron, Jeffrey W. Kassing. |