The first-time manager / Loren B. Belker, Jim McCormick, and Gary S. Topchik.

• Author: ProQuest (Firm); Belker, Loren B.
• TeilnehmendeR: McCormick, Jim.; Topchik, Gary S.; ProQuest (Firm)
• Year of Publication: 2012
• Edition: 6th ed.
• Language: English
• Physical Description: v, 232 p.
• Notes: Includes index.

Table of Contents

The road to management -- Starting out -- Building trust and confidence -- Show your appreciation -- Being an active listener -- The new manager's job and pitfalls to avoid -- Dealing with your superiors -- Choosing a managerial style of your own -- Building a team dynamic -- Managing problem employees -- Hiring and interviewing -- Training team members -- Managing change : dealing with resistance -- Disciplining the employee -- "Oh my God! I can't fire anyone!" -- Having a legal awareness -- No secrets -- The human resources department -- The current state of loyalty -- Is there such a thing as motivation? -- Understanding risk inclination -- Encouraging initiative and innovation -- Improving outcomes -- The generation gap -- Writing job descriptions -- Doing performance appraisals -- Salary administration -- Having emotional intelligence -- Developing a positive self-image -- Managing your own time -- The written word -- The grapevine -- Your best friend : delegation -- A sense of humor -- Managing, participating in, and leading meetings -- Taking center stage : the role of public speaking in your career -- Coping with stress -- Having balance in your life -- A touch of class.