Exemplary performance : driving business results by benchmarking your star performers / / Paul H. Elliott, Alfred C. Folsom.
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Year of Publication: | 2013 |
Edition: | 1st ed. |
Language: | English |
Online Access: | |
Physical Description: | x, 241 p. :; ill. |
Notes: | Includes index. |
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Table of Contents:
- The value of leveraging the insights of your stars
- Prioritizing performance improvement opportunities
- Selecting exemplary teams and individuals
- Capturing the expertise of your stars
- What makes them tick? : how stars and exemplary teams consistently exceed expectations
- Leading for exceptional results
- You get what you expect and what you inspect
- Great job! rewards, recognition, and consequences
- How to succeed in business by really trying : motivation, intentionality, and deliberate practice
- Replicating your stars! training and performance support
- Getting round pegs in the round holes : selecting for success
- Creating barrier-free work systems.