Exemplary performance : driving business results by benchmarking your star performers / / Paul H. Elliott, Alfred C. Folsom.

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Bibliographic Details
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TeilnehmendeR:
Year of Publication:2013
Edition:1st ed.
Language:English
Online Access:
Physical Description:x, 241 p. :; ill.
Notes:Includes index.
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Table of Contents:
  • The value of leveraging the insights of your stars
  • Prioritizing performance improvement opportunities
  • Selecting exemplary teams and individuals
  • Capturing the expertise of your stars
  • What makes them tick? : how stars and exemplary teams consistently exceed expectations
  • Leading for exceptional results
  • You get what you expect and what you inspect
  • Great job! rewards, recognition, and consequences
  • How to succeed in business by really trying : motivation, intentionality, and deliberate practice
  • Replicating your stars! training and performance support
  • Getting round pegs in the round holes : selecting for success
  • Creating barrier-free work systems.