The librarian as information consultant : transforming reference for the Information Age / / Sarah Anne Murphy.

• Author: ProQuest (Firm); Murphy, Sarah Anne.
• TeilnehmendeR: ProQuest (Firm)
• Year of Publication: 2011
• Language: English
• Physical Description: xi, 106 p. :; ill.

Table of Contents

• The library and information consultant
• Strategies for building and maintaining consumer relationships
• Marketing the library and information consultant's services : creating a sophisticated brand
• The business of consulting : managing employee service roles and consumer demand
• Developing the infrastructure and culture for continuous quality improvement.