ITIL 4 : : Digital and IT Strategy Reference and Study Guide.

ITIL 4 : : Digital and IT Strategy Reference and Study Guide.

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Bibliographic Details
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Limited, AXELOS.
Place / Publishing House:London : : The Stationery Office Ltd,, 2021.
Ã2021.
Year of Publication:2021
Language:English
Online Access:
Physical Description:1 online resource (88 pages)
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Table of Contents:
  • Intro
  • Copyright Page
  • Contents
  • Foreword
  • Acknowledgements
  • About this guide
  • 1 Introduction
  • 2 Using DITS in an organization
  • 2.1 The ITIL guiding principles
  • 2.2 Vision and strategy
  • 2.3 Strategy discussion and approval
  • 2.4 DITS and the VUCA environment
  • 3 DITS and digital disruption
  • 3.1 Key concepts
  • 3.2 DITS and the service value system
  • 4 DITS: the organization and its environment
  • 4.1 Environmental analysis
  • 4.2 Opportunity analysis
  • 5 Using DITS to remain viable in the future
  • 5.1 How to achieve strategic momentum
  • 5.2 Three levels of digital disruption
  • 5.3 Factors influencing strategic focus
  • 6 Strategic approaches for digital organizations
  • 6.1 Approaches for customer/market relevance
  • 6.2 Approaches for operational excellence
  • 6.3 Approaches for evolution
  • 6.4 Approaches to social responsibility and sustainability
  • 6.5 Financial aspects of DITS
  • 7 Risks and opportunities
  • 7.1 Risk management
  • 7.2 Innovation
  • 8 Defining and advocating DITS
  • 8.1 Digital readiness assessment
  • 8.2 Business case for DITS
  • 9 Implementing DITS
  • 9.1 How strategies are implemented
  • 9.2 Defining operating models
  • 9.3 Digital leadership
  • 9.4 Parallel operating models
  • 9.5 Assessing DITS success
  • 9.6 Typical activities of a digital transformation programme
  • 10 ITIL practices in DITS
  • 10.1 Architecture management
  • 10.2 Measurement and reporting
  • 10.3 Portfolio management
  • 10.4 Risk management
  • 10.5 Service financial management
  • 10.6 Strategy management
  • 10.7 Workforce and talent management
  • 11 Taking the DITS examination
  • 11.1 Purpose of the ITIL 4 DITS qualification
  • 11.2 Examination structure
  • 11.3 Case study assessment
  • 11.4 Multiple-choice question examination
  • 12 The ITIL 4 certification scheme
  • 12.1 ITIL Foundation.
  • 12.2 ITIL Managing Professional stream
  • 12.3 ITIL Strategic Leader stream
  • 12.4 ITIL Master
  • 13 ITIL 4: Digital and IT Strategy syllabus
  • References
  • Further information.

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