ITIL 4 : : Create, Deliver and Support Reference and Study Guide.

• Author: Limited, AXELOS.
• Place / Publishing House: London : : The Stationery Office Ltd,, 2021.; Ã2021.
• Year of Publication: 2021
• Language: English
• Physical Description: 1 online resource (72 pages)

Table of Contents

• Intro
• Copyright Page
• Contents
• Foreword
• Acknowledgements
• About this guide
• 1 Introduction
• 2 Plan and build a service value system
• 2.1 Key concepts and challenges
• 2.2 Shift-left approach
• 2.3 Plan and manage resources
• 2.4 Use and value of information and technology
• 3 Service value streams
• 3.1 Overview
• 3.2 Value stream for the development of a new service
• 3.3 Value stream for user support of an existing service
• 4 Create, deliver and support services
• 4.1 Managing work and activities
• 4.2 Key approaches
• 5 Taking the CDS examination
• 5.1 Purpose of the ITIL 4 CDS qualification
• 5.2 Examination overview
• 5.3 Question type examples
• 5.4 Examination modalities
• 6 The ITIL 4 certification scheme
• 6.1 ITIL Foundation
• 6.2 ITIL Managing Professional stream
• 6.3 ITIL Strategic Leader stream
• 6.4 ITIL Master
• 6.5 ITIL and the T-shaped individual
• 7 ITIL 4: Create, Deliver and Support syllabus
• Further information
• Footnotes.