Inside Asylum Bureaucracy : : Organizing Refugee Status Determination in Austria.

• Superior document: IMISCOE Research Series
• Author: Dahlvik, Julia.
• Place / Publishing House: Cham : : Springer International Publishing AG,, 2018.; ©2018.
• Year of Publication: 2018
• Edition: 1st ed.
• Language: English
• Series: IMISCOE Research Series
• Physical Description: 1 online resource (219 pages)

Table of Contents

• Intro
• Foreword
• References
• Acknowledgements
• Contents
• List of Figures
• Part I: Claiming Asylum in the Twenty-first Century: An Institutional Perspective
• Chapter 1: Introduction
• 1.1 The Decision-Making Context: The Confusion Over Asylum and Immigration Control
• 1.1.1 Recent Developments in the Field of Asylum
• 1.2 Investigating State Practices of Governing Asylum
• 1.3 Old and New Theoretical Approaches: Street-Level Bureaucracy and the Theories of Social Practice and Structuration
• 1.4 Data Generation and Analysis in This Case Study
• References
• Chapter 2: Determining Refugee Status in the European Context: The Legal and Institutional Framework
• 2.1 International Refugee Law
• 2.2 EU Legislation on Asylum
• 2.3 The Austrian Context: Legal and Institutional Developments
• 2.3.1 How Can a Person be Granted International Protection in Austria?
• References
• Part II: Setting the Scene: The Context and Circumstances of Work at the Federal Asylum Office
• Chapter 3: The Organization: Structure, Environment and Socialization
• 3.1 The Formal Structure and Environment of the Organization
• 3.1.1 A Network Perspective: Reconstructing Social Practices Through an Asylum Record
• 3.1.1.1 What the Asylum Record Tells Us About the Organization
• 3.2 The Formal and Informal Requirements for the Job
• 3.2.1 Socialization: How to Begin the New Job…
• 3.2.2 …and Develop a Routine
• 3.3 New Public Management Logics at the FAO: Working as a Member of the Organization
• 3.3.1 Hierarchy and Management
• 3.3.2 Productivity and Time Pressure
• 3.3.3 Control: Measuring Quantity Instead of Quality
• 3.3.4 Organizational Development and Change
• 3.4 The Ideal-Typical Workflow
• 3.4.1 The First Phase: The Distribution of Files and Organization of Summons
• 3.4.2 The Second Phase: Preparation for the Interview.
• 3.4.3 The Third Phase: Conducting the Interview
• 3.4.4 The Fourth Phase: Conducting Investigations After the Interview
• 3.4.5 The Fifth Phase: Making and Writing the Decision
• References
• Chapter 4: The Asylum Interview as a Magnifying Glass for Key Issues: Conflicting Norms, Power Struggles, and Actors' Strategies
• 4.1 An Atypical Interview
• 4.1.1 Interview Structure and Content: Implementing Administrative Norms and Human Rights Standards
• 4.1.2 Playing Roles in a Clash of Logics: Actors' Intentions and Expectations
• 4.2 Situations in a More "Typical" Interview
• 4.2.1 Power Relations in the Interaction
• 4.2.2 Communicating and Understanding: Handling Conflicting Logics
• 4.3 Working with Interpreters: Observations and Officials' Perceptions
• 4.3.1 Active Interventions in the Interaction
• 4.4 The Interview Transcript: The Importance of the Written Word
• References
• Part III: Performing the Maneuver: Handling Four Dilemmas in Everyday Asylum Bureaucracy
• References
• Chapter 5: Regulation vs. Room for Maneuver
• 5.1 Norms and Instructions, Discretionary Power and Room for Maneuver
• 5.2 Individual Approaches, Attitudes and Strategies
• 5.2.1 The Claimant's Performance and the Subjective Dimension in Processing an Asylum Application
• 5.3 Theorizing Officials' Practices: Rule Application and Decision Making
• References
• Chapter 6: Definitiveness vs. Uncertainty
• 6.1 Information, Its Sources and Its Uses: Eliminating Uncertainty and the Social Construction of Facts
• 6.1.1 Working with Experts
• 6.1.2 The Power of the Expert Report
• 6.2 From Assessing Credibility to Constructing Incredibility
• 6.2.1 Credible Well-Founded Fear
• 6.3 Concluding Thoughts on Deciding in Uncertainty
• References
• Chapter 7: The Human Individual vs. the Faceless Case.
• 7.1 The Face in Face-to-Face Interaction: A "Human Aspect" vs. Organizational Aims
• 7.2 Making the Human Invisible: Claimants As Categories and Cases
• 7.3 Sources, Functions and Risks of Categorization
• References
• Chapter 8: Responsibility vs. Dissociation
• 8.1 The Responsibility of the Individual in Everyday Work
• 8.2 Emotions in the Job
• 8.3 Coping with Responsibility: Practices of Dissociation
• 8.4 Ethics in the Administration of Asylum
• References
• Part IV: Conclusion and Prospects: Theorizing Public Officials' Practices and Practical Ways Ahead
• Reference
• Chapter 9: Practices in Focus: The Dilemmas That Evoke them and the Effects They Have
• 9.1 From the Perspective of Structuration, Practice and Social Construction Theories
• 9.2 From the Organizational Perspective: Practices of Dealing with Formality and Informality
• References
• Chapter 10: Practical Implications: How to Deal with Structural Dilemmas?
• 10.1 Envisaging Change for the Better
• 10.2 Procedural Justice and Ethical Competence
• 10.2.1 Ethics and Organizational Culture in Public Administration
• 10.2.2 Ethical Decision Making in the Asylum Procedure
• 10.3 Future Avenues
• References
• Erratum to: Inside Asylum Bureaucracy: Organizing Refugee Status Determination in Austria
• Erratum to: Inside Asylum Bureaucracy: Organizing Refugee Status Determination in Austria.