Contextual Process Digitalization : : Changing Perspectives - Design Thinking - Value-Led Design.

• Author: Fleischmann, Albert.
• TeilnehmendeR: Oppl, Stefan.; Schmidt, Werner.; Stary, Christian.
• Place / Publishing House: Cham : : Springer International Publishing AG,, 2020.; Ã2020.
• Year of Publication: 2020
• Edition: 1st ed.
• Language: English
• Physical Description: 1 online resource (282 pages)

Table of Contents

Intro -- Preface -- Contents -- 1: Motivation -- 1.1 Business Processes and Business Process Management -- 1.2 View of the World, Structuring and Modeling -- 1.3 Components of a Process Description -- 1.4 Determining Factors for Process Models and Process Instances -- 1.5 Process Metrics -- 1.6 Support Concepts -- 1.7 Digitalization -- 1.8 Process for Creating Processes -- 1.9 Organizational and Technical Implementation -- 1.10 Success Measurement with Performance Indicators -- 1.11 Continuous Improvement -- 1.12 Corporate Governance and Business Process Management -- Reference -- 2: Models -- 2.1 Model and Reality -- 2.2 Properties of Models -- 2.3 Models of the Social Sciences -- 2.4 Models of Business Administration -- 2.5 Models of Business Informatics -- 2.6 Models in Computer Science -- 2.7 Agent/Actor-Oriented Models -- 2.8 Conclusion: Models for Business Processes -- References -- 3: Modeling Languages -- 3.1 Overview -- 3.2 Flowcharts -- 3.2.1 Notation Elements -- 3.2.2 Examples -- 3.2.3 Classification -- 3.3 Event-Driven Process Chains -- 3.3.1 Notation Elements of EPCs -- 3.3.2 Examples of EPCs -- 3.3.3 Supplementary Notation Elements in eEPCs -- 3.3.4 Example of an eEPC -- 3.3.5 Discussion -- 3.4 UML Activity Diagrams -- 3.4.1 Notation Elements -- 3.4.2 Examples -- 3.4.3 Classification -- 3.5 BPMN -- 3.5.1 Notation Elements for Modeling Process Flows -- 3.5.2 Examples for Modeling Process Flows -- 3.5.3 Notation Elements for Controlling Sequence Flow with Events -- Start Events -- End Events -- Intermediate Events and the Event-Based Gateway -- 3.5.4 Notation Elements for Modeling Communication -- 3.5.5 Examples for Modeling Communication-Oriented Processes -- 3.5.6 Notation Elements for Modeling Complex Business Situations -- Variants of Activity Modeling -- Subprocesses -- Types of Tasks -- Execution Behavior of Tasks -- Event Types.

The Link Event -- Use of Signals -- Handling of Exceptions and Interruptions -- Example: Non-interrupting Timer Events -- Different Ways of Terminating Processes -- The Terminate Event -- The Error Event and the Escalation Event -- Transactions -- Event-Triggered Subprocesses -- 3.5.7 Choreography Diagrams -- 3.5.8 Classification -- 3.6 S-BPM -- 3.6.1 Notation Elements -- 3.6.2 Examples -- 3.6.3 Advanced Forms of Communication Modeling and Exception Handling -- Input pools -- Business Objects -- Message Guards -- Behavior Extensions -- Choice Segments -- 3.6.4 Classification -- 3.7 Comparison -- References -- 4: Contemporary Challenges in Business Process Modeling / Management -- 4.1 Handling of Complex Processes -- 4.1.1 Structuring Complex Processes in Flowcharts -- 4.1.2 Structuring Complex Processes in Event-Driven Process Chains -- 4.1.3 Structuring Complex Processes as UML Activity Diagrams -- 4.1.4 Structuring Complex Processes in BPMN -- 4.1.5 Structuring of Complex Processes in S-BPM -- 4.2 Readiness for Digitalization -- 4.2.1 Readiness for Digitalization of Flowcharts -- 4.2.2 Readiness for Digitalization of Event-Driven Process Chains -- 4.2.3 Readiness for Digitalization of UML Activity Diagrams -- 4.2.4 Readiness for Digitalization of BPMN -- 4.2.5 Readiness for Digitalization in Subject-Oriented Process Specifications -- References -- 5: From Modeling To Digitalization -- 5.1 Overall Context -- 5.2 Activity Bundles in Business Process Management -- 5.2.1 Overview -- 5.2.2 Analysis and Modeling -- 5.2.3 Validation -- 5.2.4 Optimization -- 5.2.5 Embedding into an Organizational Context -- 5.2.6 IT Implementation -- 5.2.7 Operation and Monitoring -- 5.2.8 Optimization Scenarios in the Case Study -- 5.3 Introduction to Design Thinking -- 5.3.1 Core Elements -- Empathize (Building Empathy) -- Define (Defining Problem).

Ideate (Finding Ideas) -- Prototype (Creating prototypes) -- Test (Testing prototypes) -- 5.4 Connecting the Concepts -- 5.4.1 Overview -- 5.4.2 User Centricity -- 5.4.3 Agile Process with Iterations -- Conclusion -- 5.4.4 Interdisciplinary Team -- References -- 6: Preparation of Process Implementation -- 6.1 Analysis and Modeling -- 6.1.1 General Information on Articulation and Coordination -- 6.1.2 CoMPArE/WP -- 6.1.3 Raising Awareness of Process-Relevant Change Potential -- Value Network Analysis -- Holomapping -- Exchange Analysis -- Impact Analysis -- Value Creation Analysis -- Evaluation -- Potentials for Process Analysis and Modeling -- 6.1.4 Structured Asset Records -- General Information -- Natural Linguistic Description of Processes -- Process Descriptions in Active Form -- Tabular Role-Oriented Description -- 6.1.5 Process Modeling -- Selection of the Modeling Language -- Modeling by Construction -- Modeling by Restriction -- Combining Approaches -- 6.2 Quality Control: Validation and Optimization -- 6.2.1 Validation -- Manual Process Validation -- Walk-throughs -- Role-Plays -- 6.2.2 Optimization -- References -- 7: Realization -- 7.1 Process Documentation -- 7.2 Linking Elements of the Enterprise Architecture -- 7.2.1 Overview -- 7.2.2 People and Organizations -- Static Assignment -- Dynamic Assignment -- 7.2.3 Physical Infrastructure -- 7.2.4 IT Infrastructure -- Control Flow -- Activities and Data -- 7.2.5 Combinations of Task Holders -- Combination of Humans with IT -- Combination of Physical Devices and IT: Cyber Physical Systems -- Combination of Humans, Physical Devices, and IT -- 7.3 Execution and Monitoring -- 7.3.1 Putting the Process Into Operation -- 7.3.2 Process Instances -- 7.3.3 Monitoring -- 7.3.4 Process Mining -- 7.3.5 Continuous Improvement -- References -- 8: Industrial Use Case -- 8.1 Background and Setting.

8.2 Implemented Measures -- 8.3 Achieved Results -- References -- Index.