ITIL®4 : : High Velocity IT.
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| Place / Publishing House: | London : : The Stationery Office Ltd,, 2020. {copy}2020. |
| Year of Publication: | 2020 |
| Language: | English |
| Online Access: | |
| Physical Description: | 1 online resource (153 pages) |
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Table of Contents:
- Intro
- Copyright Page
- Contents
- List of figures
- List of tables
- Foreword
- Preface
- About the ITIL 4 publications
- About the ITIL story
- ITIL Foundation recap
- Chapter 1: Introduction
- 1.1 Audience and scope
- 1.2 Background and context
- Chapter 2: Key concepts of high-velocity IT
- 2.1 High-velocity IT
- 2.2 Digital technology
- 2.3 Digital organizations
- 2.4 Digital transformation
- 2.5 High-velocity IT objectives and key characteristics
- 2.6 Adopting the ITIL service value system to enable high-velocity IT
- 2.7 Summary
- Chapter 3: High-velocity IT culture
- 3.1 Key behaviour patterns
- 3.2 Models and concepts of HVIT culture
- 3.3 ITIL guiding principles
- 3.4 Summary
- Chapter 4: High-velocity techniques
- 4.1 Techniques for valuable investments
- 4.2 Techniques for fast development
- 4.3 Techniques for resilient operations
- 4.4 Techniques for co-created value
- 4.5 Techniques for assured conformance
- 4.6 Summary
- Chapter 5: Conclusion
- End note: The ITIL story
- Further research
- Glossary
- Acknowledgements.