Designing Digital Work : : Concepts and Methods for Human-Centered Digitization.

Designing Digital Work : : Concepts and Methods for Human-Centered Digitization.

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Bibliographic Details
:
Oppl, Stefan.
TeilnehmendeR:
Stary, Christian.
Place / Publishing House:Cham : : Springer International Publishing AG,, 2019.
©2019.
Year of Publication:2019
Edition:1st ed.
Language:English
Online Access:
Physical Description:1 online resource (448 pages)
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Table of Contents:
  • Designing Digital Work
  • Preface and Acknowledgments
  • Contents
  • List of Figures
  • List of Tables
  • 1: Introduction
  • 1.1 Conceptual Foundations-An Overview
  • 1.2 Knowledge Lifecycle
  • 1.3 Articulation Work
  • 1.4 Model-Centered Learning
  • 1.5 Collaborative Multi-perspective Modeling
  • 1.6 Natural Versus Techno-Centric Modeling
  • 1.7 Taking an Integrated Socio-technical System Perspective
  • References
  • 2: Elicitation Requirements
  • 2.1 Setting the Stage-Awareness on Roles and Their Management
  • 2.2 Situation Awareness
  • 2.3 Conceptual Understanding of Complex Systems
  • 2.4 Creating a Reflective Practice for Situations-to-Be
  • 2.5 Focusing While Utilizing Multiple Perspectives
  • 2.6 Articulating Intangible Assets
  • 2.7 Engage in Alignment for Collective Intelligence
  • 2.8 Synthesis
  • References
  • 3: Value-Oriented Articulation
  • 3.1 Shaping Role Identities Through Contextual Behavior Articulation
  • 3.1.1 Start Simple, Using Natural Language
  • 3.1.2 Roles As Semantic and Pragmatic Entities
  • 3.1.3 Acting in a Specific Role-Pragmatic Modeling
  • 3.1.3.1 The World As Network of Roles
  • 3.1.3.2 Articulation by Stepwise Behavior Abstractions
  • 3.1.4 Conclusive Summary
  • 3.2 Sorting Out: Cards As Carrier of Functions and Interaction
  • 3.2.1 Articulation Concepts
  • 3.2.2 Articulation Process
  • 3.2.3 Mapping to Subject-Oriented Models
  • 3.3 On the Go: Capturing Functions and Interactions While Working
  • 3.4 Capturing Tangibles and Intangible Exchange Relationships
  • 3.4.1 Organizations As Transactional Networks of Roles
  • 3.4.2 Tangible and Intangible Transactions
  • 3.5 Cross-Cutting Issues
  • References
  • 4: Alignment of Multiple Perspectives: Establishing Common Ground for Triggering Organizational Change
  • 4.1 Alignment Concept and Principles.
  • 4.2 Towards Direct Stakeholder Support-Minimizing Semantic Distance
  • 4.3 Alignment Scheme
  • 4.4 Alignment Approaches
  • 4.4.1 Example: Ex-ante Communication Alignment
  • 4.4.2 Example: Ongoing Communication Alignment
  • 4.5 Alignment Practice: Ex-post Communication Alignment with CoMPArE/WP
  • 4.5.1 Component 1-Setting the Stage
  • 4.5.2 Component 2-Articulation and Alignment
  • 4.5.2.1 Step 1: Individual Articulation
  • 4.5.2.2 Step 2: Collaborative Consolidation
  • 4.5.3 Component 3-Refinement via Virtual Enactment
  • 4.5.4 Transition from Modeling to Enactment
  • 4.6 Conclusion
  • References
  • 5: Acting on Work Designs: Providing Support for Validation and Implementation of Envisioned Changes
  • 5.1 Creating Executable Models Through Scaffolding Articulation and Alignment
  • 5.1.1 Scaffolding
  • 5.1.2 Scaffolds for Stakeholder-Centric Work Modeling
  • 5.1.2.1 Scaffolding the Articulation of Models
  • 5.1.2.2 Scaffolding Argumentative Collaboration for Alignment
  • 5.1.3 A Framework for Scaffolding Model Articulation and Alignment
  • 5.1.4 Scaffolding Articulation and Alignment in CoMPArE/WP
  • 5.1.5 Example
  • 5.2 Participatory Enactment Support Instrument
  • 5.2.1 Background: Process Walk-Throughs and Enacted Prototypes
  • 5.2.2 Implications of Enacting Dynamically Changeable Prototypes
  • 5.2.3 Tool Support
  • 5.2.3.1 Conceptual Considerations
  • 5.2.3.2 Architecture
  • 5.2.3.3 VirtualEnactment Core
  • 5.2.3.4 Visualization Engine
  • 5.2.3.5 Elaboration Engine
  • 5.2.3.6 Simulated Enactment Engine
  • 5.2.3.7 Scaffolding Prompting Engine
  • 5.2.4 Conclusive Summary
  • 5.3 S-BPM-Driven Execution of Actor-Centric Work Processes
  • 5.3.1 S-BPM Activity Bundles in the Business Processing Environment
  • 5.3.2 S-BPM Activity Bundles in the Knowledge Processing Environment
  • 5.3.3 Tool Support
  • 5.4 Synthesis.
  • References
  • 6: Enabling Emergent Workplace Design
  • 6.1 Articulation Work and Mental Models
  • 6.2 Mental Models Theory and Articulation Work for Organizational Learning
  • 6.3 Towards an Integrated Framework
  • 6.3.1 Relevant Concepts
  • 6.3.2 Implementation of Work Processes
  • 6.3.3 Responsibilities and Skills
  • 6.3.4 Towards Instantiation
  • 6.3.5 Behavioral Interfaces for Interaction Coordination
  • 6.3.6 Behavioral Constraints for Individual Actions
  • 6.3.7 Varying Degrees of Freedom in Individual Activity
  • 6.4 Articulation Engineered for Organizational Learning
  • 6.4.1 Featuring OL Processes
  • 6.4.2 Support for Repository Access
  • 6.4.3 Process Knowledge Elicitation and Knowledge Claim Development
  • 6.4.3.1 In-situ Process Collection, Adaptation, and Refinement
  • 6.4.3.2 Process Knowledge Collection, Reflection, and Alignment
  • 6.4.4 Process Visualization for Elicitation and Reflection
  • 6.4.5 Process Validation and Simulation for Reflection and Alignment
  • 6.5 Conclusion
  • References
  • 7: Putting the Framework to Operation: Enabling Organizational Development Through Learning
  • 7.1 Sample Actor-Centric Tool Support for Articulation and Elicitation
  • 7.1.1 Comprehand Cards
  • 7.1.2 Comprehand Table
  • 7.1.3 Collaborative Model Articulation and Exploration
  • 7.2 Sample Actor-Centric Tool Support for Representation
  • 7.2.1 Representing Role Knowledge and Descriptive Meta-knowledge
  • 7.2.2 Representing Conceptual Meta-knowledge
  • 7.2.3 Enabling the Assessment of Cognitive Meta-knowledge
  • 7.3 Sample Actor-Centric Tool Support for Intelligent Content Manipulation
  • 7.4 Sample Actor-Centric Tool Support for Processing Work Models
  • 7.5 Towards Seamless Tool Support-A Showcase
  • 7.5.1 Articulation and Elicitation
  • 7.5.2 Representation
  • 7.5.3 Manipulation
  • 7.5.4 Processing.
  • 7.6 Conclusions
  • References
  • 8: Case Studies
  • 8.1 Categorical Knowledge Building Support-A Planning Case
  • 8.1.1 Sample Case
  • 8.1.2 Insights
  • 8.2 CoMPArE/WP Facilitating Project-Based Business Operation
  • 8.2.1 Sample Case
  • 8.2.1.1 Component 1: Setting the Stage
  • 8.2.1.2 Component 2.1: Individual Articulation
  • 8.2.1.3 Component 2.2: Collaborative Consolidation
  • 8.2.1.4 Component 3: Virtual Enactment
  • 8.2.2 Observed Effects
  • 8.2.3 Insights
  • 8.3 Articulating and Aligning Digital Learning Support Features
  • 8.3.1 Articulation Support of Intentional Education
  • 8.3.1.1 'Open' or Non-directed Elicitation and Reflection
  • 8.3.1.2 Setting Up Didactic Requirements
  • 8.3.2 Developing Digital Learning Support Baselines (Course and Content Models)
  • 8.3.3 Semantic Navigation
  • 8.3.4 Alignment in User-/Usage-Oriented Design Spaces
  • 8.3.5 Insights from the Case
  • 8.4 Subject-Oriented Organizational Management
  • 8.4.1 Organizational Management
  • 8.4.2 Subjects As Carrier of Work Behavior
  • 8.4.3 Essential Principles
  • 8.4.3.1 Identifying Meaningful Entities
  • 8.4.3.2 Conveying Meaning to Others
  • 8.4.3.3 Aligning People
  • 8.4.4 Structuring Articulation
  • 8.4.4.1 Cascading Perspectives
  • 8.4.5 Sample Applications
  • 8.4.6 Insights from the Case
  • References
  • 9: Epilogue
  • References
  • Ontological Glossary
  • Index.

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