Critical conversations in healthcare : : scripts & techniques for effective interprofessional & patient communication / / Cheri Clancy.
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| Place / Publishing House: | Indianapolis, IN : : Sigma Theta Tau International Honor Society of Nursing,, [2019] 2019 |
| Year of Publication: | 2019 |
| Edition: | Second edition. |
| Language: | English |
| Online Access: | |
| Physical Description: | 1 online resource (321 pages) |
| Notes: | Preceded by: Critical conversations : scripts & techniques for effective interprofessional & patient communication / Cheri Clancy. 2014. |
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Table of Contents:
- The importance of effective communication in healthcare
- Body language exposed
- The emotionally intelligent and emotionally competent nurse
- Mindful conversations
- Mind over matter
- Impromptu scripting, phrasing, and acronyms
- Interprofessional coaching conversations
- Improving patient experience
- Fostering a healthy workplace environment
- Organizational culture and behavior.