Managing quality : managerial and critical perspectives / / Mihaela Kelemen.
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| Year of Publication: | 2003 |
| Language: | English |
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| Physical Description: | xi, 209 p. :; ill. |
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Table of Contents:
- pt. 1. Theoretical perspectives on quality
- pt. 2. Practical approaches to quality
- pt. 3. Consequences of quality
- pt. 4. Case studies on quality management.