Essential communications skills for managers.

Essential communications skills for managers. / Volume II, : A practical guide for communicating effectively with all people in all situations / / Walter St. John, Ben Haskell.

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The purpose of this book is to provide practicing and aspiring managers and students of management a practical and comprehensive reference source for communicating on the job with all people in all situations. This "how-to" book provides readers with the essential knowledge, attitudes, and...

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Bibliographic Details
Superior document:Corporate communication collection,
VerfasserIn:
St. John, Walter,
Haskell, Ben,
TeilnehmendeR:
Haskell, Ben,
Place / Publishing House:New York, New York (222 East 46th Street, New York, NY 10017) : : Business Expert Press,, 2017.
Year of Publication:2017
Edition:First edition.
Language:English
Series:Corporate communication collection.
Online Access:
Physical Description:1 online resource (x, 216 pages)
Notes:Includes index.
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Table of Contents:
  • Section 1. Topic 1. Sending effective messages
  • Section 2. The four methods of communicating
  • Topic 2. Tips for speaking effectively
  • Topic 3. Delivering your speech
  • Topic 4. Presiding over the question and answer period
  • Topic 5. Overcoming speaker anxiety
  • Topic 6. Introducing guest speakers properly
  • Topic 7. Tips for listening effectively
  • Topic 8. Using and interpreting body language
  • Topic 9. Tips for writing effectively
  • Topic 10. E-mail: do's and don'ts
  • Topic 11. Editing techniques
  • Topic 12. Proofreading methods
  • Topic 13. Tips for reading effectively
  • Section 3. Planning and conducting productive meetings
  • Topic 14. Planning a meeting
  • Topic 15. Conducting a meeting
  • Topic 16. Contributing as a meeting participant
  • Topic 17. Holding better one-on-one meetings
  • Topic 18. Improving video and teleconferencing
  • Section 4. Communicating skills for dealing with special situations
  • Topic 19. Interviewing job applicants
  • Topic 20. Orientating new employees
  • Topic 21. Training people for the job
  • Topic 22. Developing performance objectives, standards, and priorities of an organization
  • Topic 23. Creating and agreeing on job descriptions
  • Topic 24. Negotiating one-on-one
  • Topic 25. Compromising to reach agreement
  • Topic 26. Evaluating employee performance
  • Topic 27. Coaching employees to improve performance
  • Topic 28. Writing impressive news releases
  • Topic 29. Communicating clearly with a diverse group of employees
  • Topic 30. Communicating effectively with male and female employees
  • Topic 31. Using sex fair language
  • Section 5. Topic 32. Communicating attitudes and techniques for coping competently with difficult employees
  • Index.

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