Designing service processes to unlock value / / Joy M. Field.
The service process design landscape is changing, with many of the previous limitations disappearing on how and by whom services are delivered. Opportunities for new service design configurations are being supported, to a large extent, by technology-enabled innovations; many tasks previously perform...
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| Superior document: | Service systems and innovations in business and society collection, |
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| VerfasserIn: | |
| Place / Publishing House: | New York, New York (222 East 46th Street, New York, NY 10017) : : Business Expert Press,, 2017. |
| Year of Publication: | 2017 |
| Edition: | Second edition. |
| Language: | English |
| Series: | Service systems and innovations in business and society collection.
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| Online Access: | |
| Physical Description: | 1 online resource (151 pages) |
| Notes: | Co-published with The Center for Services Leadership (CSL). |
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