All services, all the time : : how business services serve your business /

All services, all the time : : how business services serve your business / / Doug McDavid.

This book takes the position that organizations, such as businesses and government agencies, form a special class of living system. As such they come into being, live through lifecycle stages, and can experience organizational health and various forms of organizational illness along the way. If the...

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Bibliographic Details
Superior document:Service systems and innovations in business and society collection,
VerfasserIn:
McDavid, Doug.,
Place / Publishing House:New York, New York (222 East 46th Street, New York, NY 10017) : : Business Expert Press,, 2016.
Year of Publication:2016
Edition:First edition.
Language:English
Series:Service systems and innovations in business and society collection.
Online Access:
Physical Description:1 online resource (xiv, 183 pages)
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Table of Contents:
  • Part I. The illusion of control
  • 1. Business dreams and hard realities
  • 2. Living organizations
  • 3. Organizations coming to life
  • 4. Maintaining stable viability
  • Part II. The living web of services
  • 5. All services, all the time
  • 6. Service-role structures
  • 7. Characteristics of service-roles
  • 8. Applying service-role structures
  • 9. Service-roles of leadership
  • Part III. Diagnosing your business
  • 10. Coaching approach to diagnostics
  • 11. Functional areas diagnostics
  • 12. Tried and true diagnostics
  • 13. 21st century diagnostics
  • 14. Diagnosing culture(s) and language(s)
  • Part IV. Business health services
  • 15. Lifting your burdens
  • 16. Health promoting B2B services
  • 17. Return on investment for health promoting efforts
  • 18. Conclusions
  • References
  • Index.

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