Root cause analysis handbook : : a guide to efficient and effective incident investigation / / by ABS Consulting ; Lee N. Vanden Heuvel [and five others].
Saved in:
| : | |
|---|---|
| TeilnehmendeR: | |
| Place / Publishing House: | Brookfield, Connecticut : : Rothstein Associates Inc.,, [2008] 2008 |
| Year of Publication: | 2008 |
| Edition: | Third edition. |
| Language: | English |
| Online Access: | |
| Physical Description: | 1 online resource (320 pages) :; illustrations |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
Table of Contents:
- section 1. Basics of incident investigation
- section 2. Initiating investigations
- section 3. Gathering and preserving data
- section 4. Analyzing data
- section 5. Identifying root causes
- section 6. Developing recommendations
- section 7. Completing the investigation
- section 8. Selecting incidents for analysis
- section 9. Data and results trending
- section 10. Program development
- section 11. Contents of the companion CD and downloadable resources.