The milkshake moment : overcoming stupid systems, pointless policies, and muddled management to realize real growth / / Steven S. Little.
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| Year of Publication: | 2008 |
| Language: | English |
| Online Access: | |
| Physical Description: | x, 195 p. |
| Notes: | Includes index. |
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500335810 |
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(MiAaPQ)500335810 (Au-PeEL)EBL335810 (CaPaEBR)ebr10296711 (CaONFJC)MIL128545 (OCoLC)476150983 |
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Little, Steven S., 1961- The milkshake moment [electronic resource] : overcoming stupid systems, pointless policies, and muddled management to realize real growth / Steven S. Little. Overcoming stupid systems, pointless policies, and muddled management Hoboken, N.J. : John Wiley & Sons, c2008. x, 195 p. Includes index. The milkshake moment -- It was a dark and stormy night -- Half empty or half full? -- This is not a customer service book -- Foster "grow" versus status quo -- A brief history of organizations and man(agement) -- Toddlers and trust -- Some shocking behavior -- Lessons from the cubicle farm -- The managed -- The led -- Put purpose before profit -- It's never about money -- The wizard of Westwood -- Profit pushers -- NoClu Motors, Inc. -- Purpose in the plan -- You gotta serve somebody -- Insource crucial judgment -- Edicts made on high -- Peeves from below -- Participatory policy making -- How 'bout them pomegranates? -- Come harter or high water -- Address the "people problem" problem -- The people problem polka -- Eric's excalibur -- Why people work -- Care for customers -- Home team drops the ball -- The big secret to great customer service -- Even geniuses struggle to serve -- It takes a hero -- The future is already here...some folks just aren't getting the memos. Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries. Industrial management. Integrity. Conformity. Employee empowerment. Organizational effectiveness. Electronic books. ProQuest (Firm) https://ebookcentral.proquest.com/lib/oeawat/detail.action?docID=335810 Click to View |
| language |
English |
| format |
Electronic eBook |
| author |
Little, Steven S., 1961- |
| spellingShingle |
Little, Steven S., 1961- The milkshake moment overcoming stupid systems, pointless policies, and muddled management to realize real growth / The milkshake moment -- It was a dark and stormy night -- Half empty or half full? -- This is not a customer service book -- Foster "grow" versus status quo -- A brief history of organizations and man(agement) -- Toddlers and trust -- Some shocking behavior -- Lessons from the cubicle farm -- The managed -- The led -- Put purpose before profit -- It's never about money -- The wizard of Westwood -- Profit pushers -- NoClu Motors, Inc. -- Purpose in the plan -- You gotta serve somebody -- Insource crucial judgment -- Edicts made on high -- Peeves from below -- Participatory policy making -- How 'bout them pomegranates? -- Come harter or high water -- Address the "people problem" problem -- The people problem polka -- Eric's excalibur -- Why people work -- Care for customers -- Home team drops the ball -- The big secret to great customer service -- Even geniuses struggle to serve -- It takes a hero -- The future is already here...some folks just aren't getting the memos. |
| author_facet |
Little, Steven S., 1961- ProQuest (Firm) ProQuest (Firm) |
| author_variant |
s s l ss ssl |
| author2 |
ProQuest (Firm) |
| author2_role |
TeilnehmendeR |
| author_corporate |
ProQuest (Firm) |
| author_sort |
Little, Steven S., 1961- |
| title |
The milkshake moment overcoming stupid systems, pointless policies, and muddled management to realize real growth / |
| title_sub |
overcoming stupid systems, pointless policies, and muddled management to realize real growth / |
| title_full |
The milkshake moment [electronic resource] : overcoming stupid systems, pointless policies, and muddled management to realize real growth / Steven S. Little. |
| title_fullStr |
The milkshake moment [electronic resource] : overcoming stupid systems, pointless policies, and muddled management to realize real growth / Steven S. Little. |
| title_full_unstemmed |
The milkshake moment [electronic resource] : overcoming stupid systems, pointless policies, and muddled management to realize real growth / Steven S. Little. |
| title_auth |
The milkshake moment overcoming stupid systems, pointless policies, and muddled management to realize real growth / |
| title_alt |
Overcoming stupid systems, pointless policies, and muddled management |
| title_new |
The milkshake moment |
| title_sort |
the milkshake moment overcoming stupid systems, pointless policies, and muddled management to realize real growth / |
| publisher |
John Wiley & Sons, |
| publishDate |
2008 |
| physical |
x, 195 p. |
| contents |
The milkshake moment -- It was a dark and stormy night -- Half empty or half full? -- This is not a customer service book -- Foster "grow" versus status quo -- A brief history of organizations and man(agement) -- Toddlers and trust -- Some shocking behavior -- Lessons from the cubicle farm -- The managed -- The led -- Put purpose before profit -- It's never about money -- The wizard of Westwood -- Profit pushers -- NoClu Motors, Inc. -- Purpose in the plan -- You gotta serve somebody -- Insource crucial judgment -- Edicts made on high -- Peeves from below -- Participatory policy making -- How 'bout them pomegranates? -- Come harter or high water -- Address the "people problem" problem -- The people problem polka -- Eric's excalibur -- Why people work -- Care for customers -- Home team drops the ball -- The big secret to great customer service -- Even geniuses struggle to serve -- It takes a hero -- The future is already here...some folks just aren't getting the memos. |
| callnumber-first |
H - Social Science |
| callnumber-subject |
HD - Industries, Land Use, Labor |
| callnumber-label |
HD31 |
| callnumber-sort |
HD 231 L496 42008 |
| genre |
Electronic books. |
| genre_facet |
Electronic books. |
| url |
https://ebookcentral.proquest.com/lib/oeawat/detail.action?docID=335810 |
| illustrated |
Not Illustrated |
| dewey-hundreds |
600 - Technology |
| dewey-tens |
650 - Management & public relations |
| dewey-ones |
658 - General management |
| dewey-full |
658 |
| dewey-sort |
3658 |
| dewey-raw |
658 |
| dewey-search |
658 |
| oclc_num |
476150983 |
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The milkshake moment overcoming stupid systems, pointless policies, and muddled management to realize real growth / |
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