Building successful online communities : evidence-based social design / / Robert E. Kraut and Paul Resnick with Sara Kiesler ... [et al.].
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Year of Publication: | 2011 |
Language: | English |
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Physical Description: | xi, 309 p. :; ill. |
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Table of Contents:
- Introduction
- Encouraging contribution to online communities
- Encouraging commitment in online communities
- Regulating behavior in online communities
- The challenges of dealing with newcomers
- Starting new online communities.