Source code China : the new global hub of IT outsourcing / / Cyrill Eltschinger.
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| Year of Publication: | 2007 |
| Language: | English |
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| Physical Description: | xxiii, 295 p. :; ill. |
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Table of Contents:
- Outsourcing: the most important management trend of the past 75 years
- Outsourcing as a business force
- Made in China
- Setting the stage
- Battle of the titans: the global outsourcing landscape
- North America
- Europe
- South America
- Africa and the Middle East
- Asia-Pacific
- BRIC nations
- China: your essential shore
- Big numbers from a big country
- Government and politics
- Planes, trains, and automobiles
- Educating the masses
- Your essential shore
- The early years
- Made in China
- From pagers to market supremacy
- The Internet arrives
- Not yet a green light
- India outsources to China
- Risks and concerns
- Strategies that work
- What works? What is the right shore? What is the right model?
- Captive versus partner
- Build-operate-transfer
- Dual-shore delivery
- Going captive and avoiding the expat trap
- Ten lessons learned
- What works elsewhere does not necessarily work in China
- Develop a vision of the future beyond the next shareholder meeting
- Establish the right partnerships from the beginning
- Do your homework
- Commit for the long haul
- Prepare yourself for an unprecedented speed of change
- Choose an outsourcing city based on--
- People, people, people
- Never give up
- It is all about face
- Winning the talent war
- English makes the world go round
- Recruiting staff
- Salaries on the rise
- Chinese work ethics
- Retaining staff: employee retention and loyalty programs
- China's outsourcing cities
- Beijing
- Shanghai
- Dalian
- Chengdu
- Xi'an
- Jinan
- Hangzhou
- Guangzhou
- Nanjing
- Shenzhen
- IT outsourcing, business process outsourcing, and knowledge process outsourcing in China
- Scope of outsourcing
- Global outsourcing options for customers
- Advantages of outsourcing to China
- Disadvantages to outsourcing to China
- Selection of vendor partners
- Due diligence of the capabilities of vendors
- Importance of business process standards
- Importance of standards in BPO
- Application of standards to different process types
- Process selection for outsourcing
- China's legal framework
- Market entry and establishing a business in China
- Intellectual property rights protection
- Employment issues
- Government policy
- Currency and taxation
- Dispute resolution and litigation
- China 2020
- Pillar of the economy: focus on the high-tech sector
- Growth of the services sector
- Satisfying a fast-growing global IT and business processes services demand
- Overseas promotions leap forward
- Stable China market economic prospects
- Rise of globalization: in the front row
- China 2020: wild cards
- Appendix A: Exclusive survey of selected cities in cooperation with MOFCOM-- Appendix B: Case studies
- Appendix C: Contact information for major government offices, outsourcing centers, and online resources
- Index.