Conflict management for libraries : strategies for a positive, productive workplace / / Jack G. Montgomery and Eleanor I. Cook ; with contributions from Pat Wagner and Glenda Hubbard.
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Year of Publication: | 2005 |
Language: | English |
Online Access: | |
Physical Description: | xii, 207 p. |
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001 | 5003001664 | ||
003 | MiAaPQ | ||
005 | 20200520144314.0 | ||
006 | m o d | | ||
007 | cr cn||||||||| | ||
008 | 050109s2005 ilu sb 001 0 eng | ||
010 | |z 2004030722 | ||
020 | |z 083890890X (pbk.) | ||
035 | |a (MiAaPQ)5003001664 | ||
035 | |a (Au-PeEL)EBL3001664 | ||
035 | |a (CaPaEBR)ebr10194712 | ||
035 | |a (OCoLC)923564049 | ||
040 | |a MiAaPQ |c MiAaPQ |d MiAaPQ | ||
050 | 4 | |a Z682 |b .M655 2005 | |
082 | 0 | 4 | |a 023/.9 |2 22 |
100 | 1 | |a Montgomery, Jack G. | |
245 | 1 | 0 | |a Conflict management for libraries |h [electronic resource] : |b strategies for a positive, productive workplace / |c Jack G. Montgomery and Eleanor I. Cook ; with contributions from Pat Wagner and Glenda Hubbard. |
260 | |a Chicago : |b American Library Association, |c 2005. | ||
300 | |a xii, 207 p. | ||
504 | |a Includes bibliographical references (p. 195-201) and index. | ||
505 | 0 | |a When you go to work, you bring more than your lunch from home -- How to identify the actors in the play : all the world's a stage -- The role of unions -- The specter and reality of workplace violence -- The internal candidate -- But she's had such a hard life -- It is obvious we do not matter -- I don't have to listen to this! -- Love in the afternoon -- She's making me feel strange! -- Useless, totally useless! -- Let me do my job! -- What is taking those people so long? -- I've got a great idea for you! -- I'd really like to help Donnie -- This place is a zoo! -- The problem with Eddie -- Totally incompatible? -- Is it really all that important? -- Thou shalt not suffer -- It's happening again -- Developing emotional intelligence : a place to begin -- Planning for, not denial of workplace conflict -- Examining your organizational culture -- Leadership : so much more than management. | |
533 | |a Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries. | ||
650 | 0 | |a Library personnel management. | |
650 | 0 | |a Conflict management. | |
655 | 4 | |a Electronic books. | |
700 | 1 | |a Cook, Eleanor I. | |
700 | 1 | |a Wagner, Patricia Jean. | |
700 | 1 | |a Hubbard, Glenda T. | |
710 | 2 | |a ProQuest (Firm) | |
856 | 4 | 0 | |u https://ebookcentral.proquest.com/lib/oeawat/detail.action?docID=3001664 |z Click to View |