The Baldrige Criteria for Health Care Organizations - USA : : Improvement Guide.
A self assessment workbook that uses the structure of the Malcolm Baldrige Performance Excellence Framework to help health care organisations in both public and private sectors initiate and implement organisational improvement. The book helps organisations identify areas that need improvement, helpi...
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| Superior document: | Excellence Frameworks - Baldrige Series |
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| Place / Publishing House: | Turku : : Oy Benchmarking Ltd,, 2013. Ã2013. |
| Year of Publication: | 2013 |
| Edition: | 1st ed. |
| Language: | English |
| Series: | Excellence Frameworks - Baldrige Series
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| Online Access: | |
| Physical Description: | 1 online resource (124 pages) |
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Table of Contents:
- Front Cover
- Contents
- Introduction
- Purpose of the book
- What does self-assessment mean for an organization?
- What can you gain?
- The Malcolm Baldrige Performance Excellence Framework
- Assessment Categories and Items
- Assessment instructions
- 1.Leadership
- 2.Strategic Planning
- 3.Customer Focus
- 4.Measurement, Analysis, and Knowledge Management
- 5.Workforce Focus
- 6.Operations Focus
- 7.Results
- You can use the book in lots of different ways
- About the Authors
- Development training
- Business Improvement Series
- Back Cover.