Knowledge management in the public sector : a blueprint for innovation in government / / David E. McNabb.
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Year of Publication: | 2007 |
Language: | English |
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Physical Description: | xvii, 325 p. :; ill. |
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Table of Contents:
- Historical foundations of KM
- KM : a self-regulating social system
- The technology and processes subsystem
- Knowledge processes and policy directives
- Principles and processes in implementing KM
- Building a collaborative learning culture
- KM and organizational learning
- KM and innovation in government
- Knowledge management in the public sector
- The public-sector chief knowledge officer
- Knowledge management at NASA / Edward Hoffman, Jon Boyle, and Anthony J. Maturo
- KM at the army's communications-electronics command / Susan L. Kappi
- KM at the Virginia Department of Transportation / Maureen L. Hammer
- Conclusion : knowledge management's role in the drive to transform government.