Emotional labor and crisis response : working on the razor's edge / / Sharon H. Mastracci, Mary E. Guy, Meredith A. Newman.
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| Year of Publication: | 2012 |
| Language: | English |
| Online Access: | |
| Physical Description: | xvii, 173 p. :; ill. |
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5001900134 |
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(MiAaPQ)5001900134 (Au-PeEL)EBL1900134 (CaPaEBR)ebr10498103 (OCoLC)898771503 |
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bib_alma |
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Mastracci, Sharon H., 1968- Emotional labor and crisis response [electronic resource] : working on the razor's edge / Sharon H. Mastracci, Mary E. Guy, Meredith A. Newman. Armonk, N.Y. : M.E. Sharpe, 2012. xvii, 173 p. : ill. Includes bibliographical references and index. Emotional labor as public good and the state as harbor of refuge -- A blind spot in public administration theory--but not in practice -- Human capital issues -- Communicating competence and cultivating trust -- Who gets the blame? Who gets the credit? Government responsiveness and accountability -- Of the people : legitimacy, representativeness, and the difference that gender makes -- Professional standards and discretion in crisis response -- Reflections on the why, how, and what of emotional labor. Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries. Public service employment United States Psychological aspects. Crisis management United States. Electronic books. Guy, Mary E. (Mary Ellen) Newman, Meredith A., 1949- ProQuest (Firm) https://ebookcentral.proquest.com/lib/oeawat/detail.action?docID=1900134 Click to View |
| language |
English |
| format |
Electronic eBook |
| author |
Mastracci, Sharon H., 1968- |
| spellingShingle |
Mastracci, Sharon H., 1968- Emotional labor and crisis response working on the razor's edge / Emotional labor as public good and the state as harbor of refuge -- A blind spot in public administration theory--but not in practice -- Human capital issues -- Communicating competence and cultivating trust -- Who gets the blame? Who gets the credit? Government responsiveness and accountability -- Of the people : legitimacy, representativeness, and the difference that gender makes -- Professional standards and discretion in crisis response -- Reflections on the why, how, and what of emotional labor. |
| author_facet |
Mastracci, Sharon H., 1968- Guy, Mary E. Newman, Meredith A., 1949- ProQuest (Firm) ProQuest (Firm) |
| author_variant |
s h m sh shm |
| author2 |
Guy, Mary E. Newman, Meredith A., 1949- ProQuest (Firm) |
| author2_variant |
m e g me meg m a n ma man |
| author2_fuller |
(Mary Ellen) |
| author2_role |
TeilnehmendeR TeilnehmendeR TeilnehmendeR |
| author_corporate |
ProQuest (Firm) |
| author_sort |
Mastracci, Sharon H., 1968- |
| title |
Emotional labor and crisis response working on the razor's edge / |
| title_sub |
working on the razor's edge / |
| title_full |
Emotional labor and crisis response [electronic resource] : working on the razor's edge / Sharon H. Mastracci, Mary E. Guy, Meredith A. Newman. |
| title_fullStr |
Emotional labor and crisis response [electronic resource] : working on the razor's edge / Sharon H. Mastracci, Mary E. Guy, Meredith A. Newman. |
| title_full_unstemmed |
Emotional labor and crisis response [electronic resource] : working on the razor's edge / Sharon H. Mastracci, Mary E. Guy, Meredith A. Newman. |
| title_auth |
Emotional labor and crisis response working on the razor's edge / |
| title_new |
Emotional labor and crisis response |
| title_sort |
emotional labor and crisis response working on the razor's edge / |
| publisher |
M.E. Sharpe, |
| publishDate |
2012 |
| physical |
xvii, 173 p. : ill. |
| contents |
Emotional labor as public good and the state as harbor of refuge -- A blind spot in public administration theory--but not in practice -- Human capital issues -- Communicating competence and cultivating trust -- Who gets the blame? Who gets the credit? Government responsiveness and accountability -- Of the people : legitimacy, representativeness, and the difference that gender makes -- Professional standards and discretion in crisis response -- Reflections on the why, how, and what of emotional labor. |
| isbn |
9780765625205 (electronic bk.) |
| callnumber-first |
H - Social Science |
| callnumber-subject |
HD - Industries, Land Use, Labor |
| callnumber-label |
HD5713 |
| callnumber-sort |
HD 45713.6 U54 M37 42012 |
| genre |
Electronic books. |
| genre_facet |
Electronic books. |
| geographic_facet |
United States United States. |
| url |
https://ebookcentral.proquest.com/lib/oeawat/detail.action?docID=1900134 |
| illustrated |
Illustrated |
| dewey-hundreds |
300 - Social sciences |
| dewey-tens |
360 - Social problems & social services |
| dewey-ones |
363 - Other social problems & services |
| dewey-full |
363.34068/1 |
| dewey-sort |
3363.34068 11 |
| dewey-raw |
363.34068/1 |
| dewey-search |
363.34068/1 |
| oclc_num |
898771503 |
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(MiAaPQ)5001900134 (Au-PeEL)EBL1900134 (CaPaEBR)ebr10498103 (OCoLC)898771503 |
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Emotional labor and crisis response working on the razor's edge / |
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