Successful business process management : : what you need to know to get results / / Paula K. Berman.
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| Place / Publishing House: | New York : : American Management Association,, [2014] 2014 |
| Year of Publication: | 2014 |
| Language: | English |
| Online Access: | |
| Physical Description: | 1 online resource (283 pages) |
| Notes: | Includes index. |
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Table of Contents:
- part one. Reviewing the definitions
- part two. Building an effective process system
- part three. Creating or revising a procedure
- part four. Making procedures real
- part five. Reviewing the skills required to make process improvement happen.