Conflict management for managers : resolving workplace, client, and policy disputes / / Susan S. Raines.
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| Superior document: | The Jossey-Bass business & management series |
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| Year of Publication: | 2013 |
| Edition: | 1st ed. |
| Language: | English |
| Series: | Jossey-Bass business & management series.
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| Online Access: | |
| Physical Description: | xxix, 460 p. :; ill. |
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Table of Contents:
- Conflict management knowledge and skills
- Manager know thyself
- Theory to practice : the root causes and cures of conflict
- The power of negotiation : essential concepts and skills
- The alternative dispute resolution process continuum
- Preventing and resolving internal conflict
- Causes and cures for employee turnover
- Building successful teams and organizations
- Conflict management in unionized environments
- Designing disputing systems for organizations
- Preventing and resolving external conflicts
- Prevention and resolution of conflicts with clients, customers, and vendors
- Case studies of organizational success through exemplary customer conflict management
- Collaboration and conflict management between regulators and the regulated
- Public policy decision making and collaboration
- Designing and facilitating effective large-group processes.